After reading some of the reviews , I was a little apprehensive about staying at the hotel but I decided to give it a try. I'm glad I did. The staff was very cordial and they went out of their way to resolve my concerns. I had a problem with the safe in the room, but it was fixed promptly....
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I booked a 1 bedroom suite online and was told on arrival that the room that I booked was NOT a 1 bedroom suite and all they had was a standard room, not even executive room (I'm Hilton Gold). I was repeatedly told they have no suites available and was told that they would cancel my reservation, then said I...
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This airport is nicely situated right beside the Philadelphia International Airport. Shuttle departs every 20 minutes and is a 3-4 minute ride. I did not experience any airport noise over the 2 nights I stayed there.
Not the most modern Hilton, the rooms and hallways are showing their age, but everything was clean and comfortable. Bed newer and very comfortable....
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The lobby is beautiful, but don't be fooled.... It's an old property. It seems they fixed the bathroom, but it is very cheaply done. The room 817, there's a hole between the bathtub faucet and the wall (lol), the wallpaper was coming off from the wall, the bathroom fixture is rusty... The coffee machine was broke (even when I set...
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Dear Yo K,
I want to thank you for taking the time to share your experience from your recent stay, and let me start by apologizing for the condition of your room. There is absolutely no excuse for items not to be working in your room (coffee maker), nor is it acceptable to have wallpaper peeling in your bathroom. I...
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I recently attended a conference which was held at the Philadelphia Airport Hilton Hotel. It is conveniently located near the airport and also provides shuttle service between the airport and hotel. I used the shuttle several times and it was readily available with not much wait. In fact, I used the shuttle to ride back to the airport to catch...
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Dear ElleaPeagee,
I wanted to thank you for your response regarding your recent stay at the Hilton Philadelphia Airport Hotel. I make it a point to review all guest comments and responses in order to keep our staff focused on improving our service and our property. We want every guest to say their stay was "Perfect".
You are absolutely correct...
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This hotel was fabulous! Our organization hosted a regional conference in which they enjoyed the service, accomodations, food, etc. It was truly a pleasure to have this event in this venue!!! All of our guests and executives stated that this was one of the best regional conferences that we have had. This hotel was a big factor in that success!!!...
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Dear Greg S,
I wanted to thank you for your response regarding your recent stay at the Hilton Philadelphia Airport Hotel. I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We want every guest to say their stay was "Perfect". I am...
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I suggest this hotel on your next stay near the airport. Its right across from the airport but what makes this hotel nice is the staff. They are pleasant, smiling, helpful and righ there to help you out. The resturant staff is friendly, nice and fast! Your stay at this hotel will be a pleasant one and the rooms are...
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Dear Uriel5,
I wanted to thank you for your response regarding your recent stay at the Hilton Philadelphia Airport Hotel. I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We want every guest to say their stay was "Perfect". I want to...
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We used this property for a “park and fly” while we were on vacation. This is an older property and could use some updating but check in was very quick and the room was clean and comfortable. As Honors gold, we enjoyed a free breakfast buffet. The selections were good and it more than met our needs. The airport shuttle...
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Dear hbhakh,
I want to start by thanking you for staying with us. You do have many choices in the area, and we sincerely appreciate you choosing our hotel!! Secondly, I want to apologize for the lack of urgency you experienced in regards to our shuttle service.
Our standard is to leave the hotel every 20 minutes at the top...
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Stayed here due to proximity to the airport, and Marriot was full. Cost was exorbitant, would have stayed further out and just returned rental car later. Room was clean, front desk and shuttle understaffed leading to lines and lots of waiting.
Dear Lakeboater27,
I want to thank you for your feedback regarding your stay. As we strive for "Perfection", we are constantly looking for ways to improve our property and our service. The best way to improve in those areas is through using our guests' comments and suggestions to keep our staff focused on creating a great experience from arrival to...
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The hotel is very handy to the airport and has a dependable shuttle 24 hrs. Like many Hilton properties, this is one that can use a facelift. The room was fine, and the bar is busy each time I stay there. The staff was good, the food was fair. Food is typical hotel heat and serve type of food. Definetely...
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Dear trollsdad43123,
I want to thank you for your review of your recent stay here at the Hilton Philadelphia Airport Hotel. I make it a point to read all comments regarding our property in order to keep our staff always focused on improving our service and our hotel. The only way we can get better is with feedback from our...
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