We did not have very high expectations for this hotel based on some of the reviews we had read. To our surprise we had a very enjoyable stay. Even though this is an older property the lobby and common areas were very attactive. The rooms were older but our room had been recently updated with new mattresses and bathroom facilities....
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The hotel is old and worn, somewhat clean(had to touch light switches with a towel). I would've given it a higher review however its ranked as a 3 star because of the amenities, but needs a lot of work and updating. Free breakfast was a plus.
Reviewed 17 May 2011
Thank you for sharing your experiences concerning your recent stay at my hotel. I apologize that your expectations were not exceeded. We strive to ensure all our guests have a enjoyable and satisfying visit. We are an older facility but hope our staff's quality service can shine through. Your feedback is very much appreciated and I can assure you that...
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Room was nice and clean. Great continental breakfast was a plus. Close to shopping and easy access from Route 22. Staff was very nice and check in was a breeze!
Thank you for posting your experiences about your stay. I are delighted to read my team and hotel services met the needs for your stay in the area. Thank you again for your kind words and hope to welcome you back again should you be in our area visting.
Regards,
E Busch
Managing Director, Best Western PLUS Lehigh Valley Hotel
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Have been traveling up to the area for the past year for work. Usually stay here because they have the best rate for the value in the area. Free full breakfast is included... yes eggs, bacon, pancakes.... not the typical continental fare. Internet is decent but they tell me they are upgrading it in the next few weeks. Still no...
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Thank you for your review. As the new Managing Director of the property, its great to see how my team and property are progressing and that our guests are noticing it. I truly believe its the hotel's staff that dicatates the hotels overall sucess. We are slowing doing some minor improvements to ensure an enjoyable stay for all our guests....
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I arrived at your location on Monday 4/30/2012 in the a after noon , the outside looked very well maintained .
I entered the Best Western Plus Lobby to check in, I noticed 4 maintenance personal staining the wood work through out the lobby area . I politely suggested some sort of ventilation so no one have to suffer from...
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Thank you for taking the time to post your experiences. As the new Managing Director of the property, feedback like your gives me some insight to guests experiences that I may never get the chance to hear. Please accept my apologizes for your experiences as my goal for my hotels is to exceeded all guests expectations and in your case...
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We went for a 4 day dog show and every request we made was honored from their helpful staff. Altho the hotel is easy to find, being from out of state, every other place was not, so we were blessed with the friendly, helpful people. Great room with wonderful beds and awsome shower.
Thank you for your kind words. As the Managing Director of the property, I was delighted to see your satisfaction with the property but most importantly the level of service provided to you. I know we all here at the property thoroughly enjoy having everyone with your event at our property and hope to welcome you back again in the...
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We booked here for a last-minute one-night getaway for my husband's birthday. We didn't plan on this being the destination, but rather our base camp. I booked through Hotwire, and was a little concerned when I saw the reviews.
Yes, it's an older hotel. And it does have some outside entrances, but in all honestly, I didn't mind that. In...
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the room was nice. price was fair and great location by the interstate. easy to get to.
We stayed here on our way to NY because it was raining and 2am. Our stay cost us $79 and a nice breakfast was included. The room was clean and comfortable. It is very out dated but for the price we paid we were happy. There is a club in the lobby with lots of people gathering outside. I had...
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Looks like they are updating the hotel, but they still have a ways to go. Was told I had a no smoking room it had the logo on the door number but ash trays in the room. Smelled like it had been smoked in for years.
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