I'm reading reviews from people saying rude staff, never again, etc. Are they sure they're talking about this Hampton??? I am a national entertainer and live in hotels about 40-45 weeks out of the year for over 30 years. (I have hotel/motel syndrome) A couple of weeks ago I had the pleasure of returning to El Paso. I spent 2... More

This was an awful experience. Went to El Paso to visit my niece who is in the Army and stationed at Ft. Bliss. Thought the Hampton Inn might be a good choice since they are a Hilton Property and we have had good experiences with Hilton. The first room we were given, the water didn't work in the bathroom sink... More

I was on a business trip and made the mistake to book this place. The staff was the rudest and most incompetent I have ever encountered anywhere in the world, so in the end I actually left and went to another place. I complained to management and received another rude comment, which made me cancel my frequent traveler account and... More

My stay wasn't bad but I'm glad it was only one night. The staff was very nice as was the shuttle service to the airport. There's a free, continental breakfast and manager's reception which are perks also. The rooms are very small and in dire need of updates. The room I stayed in was moderately clean but if you looked... More

I stayed at this hotel for one night before flying home from a business trip, and it was fine for that purpose. The hotel was not as well kept as most Hampton Inns where I've stayed. Some things have been updated recently (bathroom tile, vanity, some fixtures), but most of the hotel needs to be updated. The carpet, in particular,... More

This was our second time at the Hampton Inn & Suites. We came back because the hotel was clean and comfortable. We were not disappointed. Oscar, at the front desk, was very cordial as he welcomed us to El Paso (as he was with other guests checking in). He even offered a ride to nearby restaurants if we didn't want... More

I am frequently in El Paso and have stayed at this hotel on numerous occasions since my travel agent has booked me here with a reasonable corporate rate. As a Diamond Hilton member, I find this one to be very disappointing. Sure, they have a "happy hour" in the evenings but I would rather get a good night's sleep since... More

Wow! In all my travels around Texas (it’s been a lot over the years), this is one of the best Hampton Inns I have found (another is the Houston-Galleria location – see the review). This Hampton is along I-10, at the airport exit. It’s a great location, near the airport and not too far from downtown. The front desk staff... More

This is well above average for a Hampton Inn. Spotlessly clean, large rooms, very friendly service. The manager's evening reception is a bonus - complimentary beer, wine and snacks on weekday evenings.