Just completed my fourth Hilton property; two more left on an 11 day business trip. As a matter of fact, I'm typing this note from an Embassy Suites location in Dallas, Texas (will write about this one tomorrow). Hilton is my number one lodging choice, especially Embassy Suites with the 2-room suites, evening manager's special and the great cook-to-order breakfast....
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Thank you for utiling Trip Advisor to review your recent stay with us in Little Rock, AR. I apologize that the Front Office team was indifferent to you upon arrival as we certainly appreciate your business greatly in particular as a HHonors member. We believe we have a great hotel here and apologize for the less than cordial initial greeting....
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The front desk staff was friendly and helpful. The omelet chef seemed bored to be there and was dealing with too many people at once. As a business traveler, having to pay for WiFi is a deal breaker going forward. There are too many comparable hotels, like the Crowne Plaza down the road that are cheaper and have free Internet.
The front desk staff was friendly and helpful. The omelet chef seemed bored to be there and was dealing with too many people at once. As a business traveler, having to pay for WiFi is a deal breaker going forward. There are too many comparable hotels, like the Crowne Plaza down the road that are cheaper and have free Internet....
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It was okay. The carpets were very oily so I don't recommend walking on the floor without shoes. It could of been more grand. Though they did have bordgames up at the front desk.
Thank you for taking your time to comment about us on TripAdvisor. We appreciate your feedback and will utilize your comments to address your concerns and work to improve for all of our guests.
Please feel free to utilize me as a reference for any future reservations here with us.
Sincerely,
Roger Brown
General Manager
Roger.Brown@jqh.com
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As a Hilton gold member and frequent user of Embassy Suites from coast to coast, this one can use an infusion of customer training. From the check-in experience to the dining experience (if you call it dining), personnel were indifferent, not the typical jovial, helpful sort you find at nearly at Embassy Suites. It seemed almost epidemic.
Dear Mr. Sandul,
Thank you for your feedback via TripAdvisor. I apologize that our team did not provide you the exceptional customer service that you should expect from a Hilton Branded property. I am very surprised as this is an area that our team is generally very strong in.
Please feel free to utilize me as a point of contact...
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What good is an agreement with an establishment when the hotel manager gets greedy and releases the rooms of two high school teams..while they are playing their quaterfinal games? In the end it matters not what official policy is when whomever represented the establishment , made promises and took the reservations. Add to that the false pretense that he, the...
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Thank you for taking your time out to review us on TripAdvisor. We apologize greatly for the events that took place over the weekend of your stay. There was a great amount of confusion and miscommunication that all would have been better handled with a true written contract in place. A difficult situation indeed as we understand that the schools...
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We had a friendly person working the front desk when we came in. (Tiffany) She was very helpful and took time to talk to my daughter which as a mom I always appreciate. Great stay, good breakfast. The guys cooking the made to order omelets were very nice. My one and only "complaint" would be our key cards.. we must...
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Thank you greatly for taking your time out to write about your recent stay with us in Little Rock. We appreciate your feedback greatly and look forward to having you back with us again soon. If I may ever be of future service to you please feel free to contact me personally.
Sincerely,
Roger Brown, General Manager
Roger.Brown@jqh.com
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I stayed a few times at the Embassy Suites for business and the service is always great. The room are a little worn but the bed was comfortable. I really like having a mini fridge in the room which is usually stocked with water. This is a nice amenity.They also have a manager's reception in the evening which is very...
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This hotel was really nice when it was new,but now the rooms feature worn carpets with threads hanging out and the furnishints are dated. Smoking is allowed on the 2nd floor. first room I was offered on the 7th floor smelled of smoke and carpets were well worn. The front desk was pleasant but un-apologetic and I was switched to...
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Thank you for taking your time out to write about your recent stay with us in Little Rock. I apologize for the inconsistencies in product and service that you encountered during your stay. We are in the process of renovating / re-finishing our guest room furnishing and try hard to minimize the impact to our guests. I apologize that this...
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My son loved the lobby. There was a stream with tropical fish running through thee lobby. The staff took out 2 year old to the stream and showed him Casper the Coy and Goldie, the monster Coy fish. The hotel was well appointed and in a great location. I got to meet the General Manager at breakfast, what a great...
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Thank you for taking your time out to review your recent stay with us on TripAdvisor. We value your comments greatly and thank you for your kind words about our team.
We are very proud of our Koi stream and the many beautiful fish that we have there. Kids and adults love to watch them.
Please feel free to contact...
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We stayed here on a Saturday night while attending a local event. The best thing about this hotel is location - close to restaurants and proximity to I-430. As most embassy suites seem to cater to families and sports teams we were certainly not surprised to find this to be the case on the night we stayed. In fact we...
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Thank you for taking your time out to review us on Trip Advisor.
We work hard to remain competitive in the market while providing some excellent Brand inclusions such as our complete cooked to order breakfast as well, two room suites and of course our evening managers reception.
We are continuously trying to keep our hotel up to date. Currently...
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