The hotel was under construction but noise seemed managed in a way to minimize disruption. Staff went out of their way to make the visit pleasant (ie phoning for wine glasses, recommending local restaurants, etc.). A positive experience.

Great location, heavenly bed, yet no service. Recently remodeled. Ten people deep when checking in. 45 minutes too get a bellman. I stayed at this hotel more than a dozen times. Management changed in March. Went through a renovation and cut the staff. Not enough bellman, not enough maids and only 2 people at checkin. No kiosk for express check... More

If you're interested in staying in a grander version of your standard midtown hotel, you can absolutely do worse than the Helmsley. I found the staff to be very friendly and helpful, especially as I was having packages delivered, which can be a bit of a hassle. The room was spacious, comfortable, and clean. The location was great for my... More

So check in is at 3:00pm and we had to wait until 12:00am for our room to be ready, seriously????!!!!!! I have never reviewed anything before in my entire life and have specifically created this account to review this hotel. I have been to MANY hotels but NEVER ever experienced anything like I did today with this hotel!!! I can't... More

I hadn't realized that the Helmsley was transitioning into a Westin property when I booked. That made for some inconveniences, but overall it was a pleasant stay. I was given room 1201, which was a room that has mostly been updated. (I believe) a member of housekeeping explained to me that the only thing the room was not yet equipped... More

This perfectly located hotel was a great asset to make our NYC family vacation a success. With two (2) young boys, we had plenty of room. Accross the street from Grand Central and Bryant Park (my NYC Favourite) this hotel is also very close to the Time Square action. The staff were fridnely and very helpful. The concierge service suggested... More

Just a few blocks away from all the action : 5th Ave, Times Square, Rockefeller Centre. The hotel is under construction, but we got a renovated room. It was large and comfortable for 4 people.

This place is a wreck, hopefully only for a short period of time. Until finished, stay away. In a 24 hr period I have experienced false fire alarms, beeping hallway alarms (still going as I write this at 11:30pm), elevators that don't work due to construction, and incomplete maid service. I think mgmt has abandoned this place during construction. Phones... More

I dropped a bag for my friend who was arriving 2 hours later. When she went to collect it no one could find it-not even the manager!! I went back when I came back into town and the bag had been located, unfortunately my friend had gone back home as she was only here for a day. To me, this... More