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All 430 New York City hotels »

The New York Helmsley

3.5 of 5
212 E 42nd St, New York City, NY 10017
Hotel amenities
The New York Helmsley
Ranked #213 of 430 hotels in New York City
4.0 of 5 stars 1888 Reviews
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1,888 reviews from our community

What travellers say about this hotel
  • Grand Central(84)
  • Times Square(38)
  • Grand Central station(32)
  • Great location(28)
  • Empire state building(27)
  • Very clean(22)
  • Few blocks(10)
  • Front desk staff(10)
  • Would definitely stay(10)
  • Flat screen TV(8)
Traveller rating
    640
    815
    254
    108
    71
Only show reviews for Family (342) | Couples (480) | Business (171)
Date Rating
Brooklyn, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 28 May 2012 NEW
4
people found this review helpful

The Helmsley is being renovated into a Westin. My girlfriends and I stayed in renovated rooms and they were great. Spacious. Comfortable. Clean bathrooms. Check-in went smoothly. The hotel is conveniently located near Grand Central and is a quick cab ride from Penn Station. Any staff members we encountered were friendly and helpful. The next time I need a girls... More

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See 2 more reviews by nytraveler8 for New York City
Toronto
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 May 2012 NEW via mobile
3
people found this review helpful

The hotel was under construction but noise seemed managed in a way to minimize disruption. Staff went out of their way to make the visit pleasant (ie phoning for wine glasses, recommending local restaurants, etc.). A positive experience.

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Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 May 2012 NEW
1
person found this review helpful

Great location, heavenly bed, yet no service. Recently remodeled. Ten people deep when checking in. 45 minutes too get a bellman. I stayed at this hotel more than a dozen times. Management changed in March. Went through a renovation and cut the staff. Not enough bellman, not enough maids and only 2 people at checkin. No kiosk for express check... More

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Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 May 2012 NEW via mobile
1
person found this review helpful

If you're interested in staying in a grander version of your standard midtown hotel, you can absolutely do worse than the Helmsley. I found the staff to be very friendly and helpful, especially as I was having packages delivered, which can be a bit of a hassle. The room was spacious, comfortable, and clean. The location was great for my... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 27 May 2012 NEW via mobile
2
people found this review helpful

So check in is at 3:00pm and we had to wait until 12:00am for our room to be ready, seriously????!!!!!! I have never reviewed anything before in my entire life and have specifically created this account to review this hotel. I have been to MANY hotels but NEVER ever experienced anything like I did today with this hotel!!! I can't... More

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Jersey City, New Jersey
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 26 May 2012 NEW

I hadn't realized that the Helmsley was transitioning into a Westin property when I booked. That made for some inconveniences, but overall it was a pleasant stay. I was given room 1201, which was a room that has mostly been updated. (I believe) a member of housekeeping explained to me that the only thing the room was not yet equipped... More

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See 3 more reviews by PaulusHookJC for New York City
Laval
Senior Contributor
45 reviews 45 reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 19 May 2012 via mobile
3
people found this review helpful

This perfectly located hotel was a great asset to make our NYC family vacation a success. With two (2) young boys, we had plenty of room. Accross the street from Grand Central and Bryant Park (my NYC Favourite) this hotel is also very close to the Time Square action. The staff were fridnely and very helpful. The concierge service suggested... More

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Barcelona, Spain
2 reviews
5 of 5 stars Reviewed 16 May 2012

Just a few blocks away from all the action : 5th Ave, Times Square, Rockefeller Centre. The hotel is under construction, but we got a renovated room. It was large and comfortable for 4 people.

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1 review
1 of 5 stars Reviewed 15 May 2012

This place is a wreck, hopefully only for a short period of time. Until finished, stay away. In a 24 hr period I have experienced false fire alarms, beeping hallway alarms (still going as I write this at 11:30pm), elevators that don't work due to construction, and incomplete maid service. I think mgmt has abandoned this place during construction. Phones... More

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GMNYHelmsley, General Manager at The New York Helmsley, responded to this review
17 May 2012

Dear Platinum_BigC, Thank you for staying with us and for giving me the opportunity to answer you online. As you can see I did not leave the hotel during construction. I and the management team are here every day to assure the renovation is going according to plan and we give the best experience to our customers. I realized by... More

1 review
1 of 5 stars Reviewed 14 May 2012 via mobile

I dropped a bag for my friend who was arriving 2 hours later. When she went to collect it no one could find it-not even the manager!! I went back when I came back into town and the bag had been located, unfortunately my friend had gone back home as she was only here for a day. To me, this... More

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Additional Information about The New York Helmsley

  • New York Helmsley
  • The Hotel New York City
  • New York Helmsley Hotel
  • Hemsley New York
  • Helmsley Hotel New York
  • The New York City Helmsley
  • Helmsley
  • Helmsley New York
  • Helmsley Hotel
Address: 212 E 42nd St, New York City, NY 10017
Price range (per night):* 240 AUD - 512 AUD

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