I've stayed at this hotel twice now and figure I should write a review. This is a nice looking hotel. The lobby is gorgeous with a grand front entrance. Although you are immediately faced with dragging your luggage down a set of stairs, neither time was I offered assistance, to get to check in. There may be an elevator somewhere... More

Was a little hesitant when I read the other reviews but I was surprisingly impressed. The lobby is bright and elegant, but also comfortable. We got an upgrade to a suite - the room was large, clean, and beautifully decorated. Had drinks in the bar. Fun place - dark, welcoming. Drinks are way, way over priced. Front desk staff could... More

Very happy with the location, the rooms and bed very comfortable and, at least the two I stayed in, bigger than usual for a Manhattan hotel. (I have stayed in, or at least been offered, some real broom cupboards over the years.) Decor pretty good. However, avoid rooms lower down on the Madison Ave side - very very noisy (no... More

Not in the best location, and no room service after 11. The lobby is pretty, and the rooms are nice.

Have stayed here many times, before and after becoming a "Marriott" hotel. The location really is quite good if you want to see the sights - and not too far from the great neaighborhoods of Manhattan. The people here are usually quite helpful and really do make an effort - the doormen are solid and you can trust them. Gym... More

I stayed at this hotel for a week whilst in New York and extremely happy with my selection. I was initially worried after reading negative feedback on Trip Advisor so I thought it was important to write my own review of my experience. The staff were very helpful especially the concierge and the doormen and couldn't do more for us,... More

Went for the weekend with another couple. Hubby & I went to check in at the front desk, the desk clerk said she "couldn't help us" then took the next person after us! I went back to her and said, "I thought you couldn't help us?" She said she needed someone else to help us???? Strike 1. Went to take... More

We booked several rooms for our daughter's wedding and could not have been happier! Location is great, especially walking distance to one of my favorite casual eating spots, Penelope's. There's a Dunkin' Donuts just a few doors down for morning coffee and a geat little deli around the corner. Eatily, which is crowded but out of this world for restaurants... More

Once you get past the pleasant two story attractive lobby, it's hard to find anything positive to say other than Gramercy Park area is a great location for restaurants and offers a quiet neighborhood without compromising things to do, places to walk or access to public transportation. We were informed that Marriott Corporation took over management two months ago, and... More