I stayed in Novotel Times Square for my first trip in USA and it was great! the rooms are renovated and fully cleaned! the reception is undergoing renovation, also the bar and the restaurant but the staff are doing their best for the guest's confort! I will come back in this hotel for a future trip in NY! the staff... More

Went to stay there on the recommendation of friends who had stayed there before. There was no mention of any refurbishment work when we booked although when we mentioned this to staff when we were leaving they expressed surprise as they said all operators had been informed well before the work started. This was for my husbands significant birthday and... More

The hotel is under massive work in process. I' m a long time customer but perhaps this will be th last time in this hotel. A big mess averywhere, rooms newly refurbished but smaller than before. New furniture and room decoration (new rooms) of low level. No food or drink everywhere in the hotel, no drink in the room. Ok... More

This time was my wife treating our 2 adult daughters to a chick trip. Flight delay gave 9:30pm check-in after 15 hr flight so tired but excited trio. Staff very welcoming, gave info on restaurants & take-out food due hotel refurbishing. 11th floor room so no noise problems. Newly refurbished room, very comfortable. Needs more hanging facility in bathroom for... More

Due to renovation there is no restaurant, no lounge, no room service, and the place is noisy from sunrise to sunset with the construction. There is even no place to get coffee in the morning without going to a near by restaurant of Starbucks around the corner!! NONE of this was revealed at the time the reservation was made, yet... More

So..... As the title states - this hotel is under renovation. It's debatable as to whether or not it should still be open just now. It's arguably greedy. Rather than closing the hotel they have kept it open and are almost certainly taking a lot longer to do the renovation as a result of staying open. I arrived at the... More

Stayed there in April as this was the cheapest hotel in Times Square.As renovations are going on now better not to take the lower floor rooms as you will be disturbed right from around 6 AM .Inhouse restaurants not there but lots of eating places about a 1-2 Minute walk.Try the Applebee's round the corner for breakfastand NANKING nearby for... More

I stayed a couple of weeks ago with a work colleague and feel really bad I recommended it to her. She at least had a renovated room but when we checked in she had no power on her floor so had to walk into a new room in the dark. The next day when we returned from the office, the... More

This hotel is not in a condition to be used during refurbishment works. Due to the reputation of the brand, the prime location and the past experience, I would discourage any use until the end of such refurbishment.