After a great deal of anticipation, the Plaza let us down for sure. The physical space is very nice and the remodel has restored much of the splendor to the property. Sadly, the same cannot be said for the service staff or the food. The staff repeatedly dropped the ball at meals by failing to complete requests (Tabasco, salt, a... More

Fantastic experience - spirit of history!) Everything you need in NYC - is just around the corner. Excellent service and ameneties. Very attentive front desk staff and concierge. Very impressed with IPad operated room AC and lights. All in all - highly recommended.

We stayed at the Plaza Hotel for 3 nights in 2008 and it is by far, the best hotel experience we have had. From the minute we arrived to the goodbye drive in the Plaza's Bentley, we had incredible service. Rooms were fantastic and in the room where we requested a crib for our 1 year old, we did not... More

We stayed here for 3 nights in May. We were on the 15th floor, no idea what type of room it was as the company had booked it. It was the most amazing room, massive, with very ornate decoration. The bathroom was huge and so ornately decorated, it was beautiful. The breakfast there was wonderful, but the service was a... More

This was our first trip to NYC and i wanted it to be special, so we decided to just go all out! We picked the Plaza Hotel, I had heard about this hotel through TV, Movies and word of mouth, so i figured i would mark it off of the bucket list. When i arrived at the hotel, man, it... More

This was the worst experience I have ever had at any hotel, and I travel at least once a month to luxurious hotels. I was DOWNGRADED to a room below what I had reserved, and the staff members kept giving me the same scripted excuse and fake apology. It was completely disappointing and I will NEVER forget how horrible from... More

I have booked a One Bedroom suite thinking that I'm going to have a Central Park View, but unfortunately the view was to the internal yard! and there's no any central park view rooms in the hotel as they're already sold for the resident. Otherwise, the service was good, the food was good and the Concierge was EXCELLENT!

Everyone should treat themselves at some point in their life....this was my treat to me :) I booked in with my youngest child who was 16 and it was a treat for her birthday. Sheer opulence, the Plaza and the staff along with breakfast each day in the Palm Court was the absolute best, if you like and appreciate luxury... More

Had the chance to go th The PLaza for three nights , what a trip. We had room 1639 that looked out to the side . The frontb of the hotel looks straight at Central park and is on 5th Avenue, greatspot for touring round . Our suite was huge with a large sitting room with antique style french furniture... More