We are SPG members who have stayed at various hotels in NYC and have never encountered such harsh attitude from the front desk staff anywhere, for any reason. I have never given a one star rating for any of the hotels we have stayed at but we were so disappointed with the service that it erases all the positive aspects... More

We stayed here as part of our "Broadway Across America" package and had a terrific visit. The room was large enough for our needs and although the view from the 12th floor was not great, it wasn't ugly either, just an angled view of 43rd and Broadway. Housekeeping was unobtrusive and efficient and I personally appreciated the in room Starbucks... More

The hotel is very well located, close to everything around Broadway. The check-in was quick and cordial. We had a room on the 27th. floor with a very nice view. The room was large enough, well equipped and clean. Housekeeping was very good. For New York this is very good hotel to stay. The surprise was the breakfast that is... More

I am absolutly in love with this hotel. I've stayed her about 5 times, and each time is better than the last. I travel to new york from toronto on vacation every 2 or 3 months and the Westin has become my second home. I always purchase my room off of Expedia which seems to be cheaper than the actual... More

My husband & I traveled to New York to catch a Yankees game in the beginning of May. We ending up staying 1 night at a horrible place and moved the very next day to the Westin. Their service was exemplary and the hotel was unbelievably clean, convenient to all of Times Square, and the view was amazing! We couldn't... More

I stay here regularly and enjoy the proximity to both work and Times Square. Common areas are nice and generally well kept. The rooms have great views but are small. I have found the cleanliness of the rooms to be very inconsistent. The bathroom is again, small, and there is almost zero counter space. I have never found a metal... More

This my fourth stay at the Westin, last stayed in January 2013. Thought the rooms had started to look a little worn and tired, but because I love the location of the hotel I rebooked for May 2013. Arrived early and was checked in- a good start. I'd booked a deluxe room. My room was on the 29th floor with... More

The Westin provided us with a beautiful room in the heart of Times Square. The location is superb for walking to shows, Central Park, Chelsea Pier, WTC memorial, etc. and there is always something to see or do right there in Times Square. Our room was spotless and comfortable and provided us with a spectacular view! On our second day... More

First off let me start by saying that my family and I travel extensively and we have NEVER had such horrible experience anywhere (and we have stayed at many, many different hotels) the stay was ehhhh room was tiny but expected. Well what happened here started when we checked out. If you are their guest they are ok and friendly... More