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The GEM Hotel SoHo

3.0 of 5
135 East Houston Street, New York City, NY 10002 (East Village)
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The GEM Hotel SoHo
Ranked #279 of 435 hotels in New York City
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259 reviews from our community

Traveller rating
    70
    119
    33
    23
    14
See reviews for
Families
34
 
Couples
84
 
Solo
26
 
Business
32
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
st cloud
1 review
5 of 5 stars Reviewed 13 May 2013 NEW

hotel is well maintained and house keeping is very good. f anything is amiss, staff makes every effort to correct. Anthony at the front desk is very helpful. very nice. Love the location. Tons of food and entertainment close by and subway entrances. Best fast food is Smac in the park across Houston!

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Review collected in partnership with this hotel

Aaron K, Manager at The GEM Hotel SoHo, responded to this review
14 May 2013

Dear deb k, Thank you for your lovely review! Our staff works hard to make sure every guest has a memorable experience. I am happy to hear that our housekeeping staff is well maintained. The cleanliness of our rooms is something we take seriously. Also, I absolutely agree with you that Smac is the best fast food around. Those macaronis... More

Saginaw, Michigan
1 review
4 of 5 stars Reviewed 13 May 2013 NEW

We stayed in this hotel because it was close to our daughter's apartment and it had a pretty good rating and the price was good. We were pleased with our choice. The rooms are not big, but we just needed a place to sleep that was in this neighborhood. There are plenty of attractions nearby and a subway stop on... More

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Aaron K, Manager at The GEM Hotel SoHo, responded to this review
14 May 2013

Dear Kat11552, Thank you for taking the time to write a review about our hotel. I am pleased to hear you had a lovely stay. Your experience means a lot to us, and we welcome you back upon your next trip to the Big Apple! Aaron Kearse General Manager The GEM Hotel SoHo 135 East Houston Street New York, NY... More

Calgary
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 10 May 2013 via mobile

It's hard to answer a question about value when talking about any NYC hotel because it's all relative... anywhere is going to likely be more costly than what you're used to paying. Where the purveyors of Soho Gem are smart is by pouring on the fantastic service and lovely charm. And isn't that the secret to success? We stayed here... More

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Aaron K, Manager at The GEM Hotel SoHo, responded to this review
12 May 2013

Dear AlyssaCappis, I am delighted to hear that you had such a wonderful experience in New York and that we were able to be a part of it. Receiving great reviews like yours is what motivates us to make sure our guests have an enjoyable and memorable stay. We warmly welcome you back anytime, and may the next trip be... More

ann arbor
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 30 April 2013

Picked this hotel solely on location for a family event nearby. Did not get any sort of bargain, thought it overpriced for the small space and noisy street location. However, the bed was comfy and the desk staff helpful and friendly. But the base of the queen bed was too big and we hit our shins too many times for... More

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Aaron K, Manager at The GEM Hotel SoHo, responded to this review
5 May 2013

Dear peteA2, Thank you for taking the time to share your experience. We wish all of our guests to have a positive and memorable time while in New York. We also strive to give our guests the best value on their hotel room. If you feel that the room rate is too high, please call us directly at (212) 358-8844... More

Washington DC
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 26 April 2013

Don't let the modest exterior put you off. The Gem Hotel SoHo is a bargain that does not sacrifice comfort or convenience. We four ladies visiting NYC and the Metropolitan Opera booked two double rooms and found everything we needed at a very reasonable price. The rooms were bright and cheerful and spotlessly clean and not overly small. The beds... More

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Aaron K, Manager at The GEM Hotel SoHo, responded to this review
27 April 2013

Dear SMcGrawMaryland, What a pleasure to read your review. I am delighted to hear that you ladies had a wonderful experience at our hotel. We do our best to provide the best standards; both in our housekeeping department and in customer service in order to increase value in your stay. I will be sharing your review with our staff as... More

St. Petersburg, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 25 April 2013

Room a little small and a little morning street noise but this is NYC. Overall a really great stay. Room exceptionall clean, modern and well decorated. Beds were awesome.Front desk staff very friendly and helpful. Location is great. Would definitely stay there again!

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Aaron K, Manager at The GEM Hotel SoHo, responded to this review
26 April 2013

Dear James F, Thank you for sharing your feedback with us. We are grateful to here that you had a great experience during your stay. Please allow me to suggest to you a room on an upper floor facing the park on your next visit to NYC in order to alleviate morning street noise that may occur. It was a... More

Urbana, Illinois
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 16 April 2013

Looking to stay in NYC, specifically in the SOHO area for under $250 a night was difficult. I'm glad I found this hotel and would definitely stay there again. The rooms are small, but clean; the staff friendly and their local recommendations were very good. We particularly liked Sugars (Allen and Houston) for breakfast. 2 blocks from the F train... More

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See 5 more reviews by J G for New York City
jaidevg, Manager at The GEM Hotel SoHo, responded to this review
17 April 2013

Dear J G, It is a pleasure to read such a review. Thank you for taking the time to share your feedback. I am happy to hear you had a lovely time in New York City. We welcome you back on your next trip. Kindest Regards, Derrick Troyer Operations Manager The GEM Hotel SoHo 135 East Houston Street New York,... More

London
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 7 April 2013

We chose this hotel to be close to the clubs, bars and restaurants of the LES and East Village. It's not in Soho although it's not far. This is a great place to be if you want to walk around the neighbourhoods above, and also for Nolita, Soho, Chinatown, etc. It's on a very busy traffic road so you might... More

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Aaron K, Manager at The GEM Hotel SoHo, responded to this review
13 April 2013

Dear Lon39don39, It was a pleasure to read your review. We are delighted to know that you had a great New York City experience. Our staff takes great pride in serving the guest and love to here feedback from the guests about the great work they are doing. I will definitely let Anthony know of his service. We hope you... More

Sao Paulo
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 April 2013

Mixed feelings about my stay at this hotel (+) Location is the keyword: perfect for downtown lovers, right inbetween LES, SoHo and Alphabet City. Do not expect any luxury, rooms are tiny as in most NYC hotels, entrance hall is simple. But it's clean and the furniture is new. They would often forget to provide towels, but were quick to... More

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Aaron K, Manager at The GEM Hotel SoHo, responded to this review
13 April 2013

Dear H H, Thank you for taking the time to write a review. I am happy to here you had a great experience while you were here. It seems there were some charges that occured on your card that you were not aware of. We take customer service very seriously here. I invite you give me a call at (212)... More

Tokyo, Japan
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 April 2013

The hotel looks a little run down from the outside but the rooms are just fine. The room size is small but comfortable with standard amenities. Location is great - it is close to a lot of great bars and restaurants in the Lower East Side and Nolita as well as several subway stops. If you are in NYC for... More

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Aaron K, Manager at The GEM Hotel SoHo, responded to this review
13 April 2013

Dear jekko12, Thank you for your great feedback. We look forward to welcoming you back on your return to New York. Aaron Kearse General ManagerThe GEM Hotel SoHo 135 East Houston Street New York, NY 10002 212.358.8844 p 212.473.3500 f soho.gm@thegemhotel.com Your corner of the world Closest Subways F Train @ 2nd Ave More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Whole Foods(10)
  • Very friendly(8)
  • Little Italy(5)
  • Rooms are small(5)
  • First nights(4)
  • Next time(3)
  • Upper floor(3)
  • Houston Street(3)
  • Subways stations(3)
  • Lower East(3)

Additional Information about The GEM Hotel SoHo

Address: 135 East Houston Street, New York City, NY 10002
Phone Number:
Region: United States > New York > New York City > East Village , Manhattan
Amenities:
Free High-Speed Internet Wheelchair access
Hotel Style:
Ranked #279 of 435 hotels in New York City
Price range (per night): $235 - $1,138
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Free Wifi. The GEM Hotel SoHo is ideally located in "your corner of the world." We provide a boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities.We are conveniently located in the neighborhood of SoHo and the Lower East Side. This trendy Manhattan neighborhood is filled with chic art galleries, night club hotspots, world-famous restaurants, shopping and more. Spend an afternoon strolling the local neighborhoods and attractions such as Nolita, Chinatown, Little Italy, Canal Street and New York University (NYU). You can admire the art galleries and upscale boutiques within SoHo, or enjoy the East Village's excellent cafes and restaurants. The Lower East Side, once a first stop for poor immigrants and crammed with crowded tenements, small shops and warehouses, is now home to chic restaurants and boutiques, and some of the city's coolest night clubs, bars and music venues.The GEM Hotel SoHo offers a wide array of amenities and services that add value. For no additional charge, guests can enjoy wired & wireless Internet access, premium bottled water, nightly turndown service with our signature pillow mist, and shoeshine and concierge services.All guest rooms are smoke-free and have flat-panel LCD televisions with HD programming, iPod docking stations, cordless telephones, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards.While staying at The GEM Hotel SoHo, check out the GEMmine in the lobby to find what is happening in the neighborhood; sights, sounds, dining and attractions. You can also tour Manhattan with our GEMwalking tours. ... more   less 
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Also Known As:
The Gem Hotel-Soho, An Ascend Collection Hotel Hotel New York City
The Gem Hotel-Soho, An Ascend Collection Hotel Hotel
The Gem Hotel
Howard Johnson New York City
New York City Clarion

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The GEM Hotel SoHo
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