This hotel has been recently renovated and the results are great. The rooms have great views and the location is terrific, but the staff - especially the doormen and bell staff - are wonderful. We can't say enough about how kind and welcoming they are. We arrived after a very long and stressful trip and they welcomed us with open... More

We booked this hotel through a package deal for our anniversary. My first time being in NY I didn't know what to expect. We arrived after midnight and when we checked in we requested a room with a good view. We were in the un-renovated East tower and given a handicapped room on the 32nd floor. The view was INCREDIBLE!!... More

Don't let the professional photo's or the lobby fool you, the bathroom in this hotel room may have been the dirtiest I have ever been in. I spend about 75 nights in hotel around the country and been to NYC at least 10 times, this is the worst. The walls, bathtub, sink, and the floors were disgusting. Never return, do... More

I stayed two nights on a business trip not knowing how far and out if the way the hotel was. Upon entering the room I immediately began to notice several dark, coarse hairs on the exterior of the bedding. Assuming they were from whomever made the bed I picked them off using a tissue. Later that evening when returning from... More

Car valet was very pleasant upon arriving, hotel check in was quick, wait for baggage was short. No Bar in Restaurant ( they said it was under construction, but did not advise us before arrival) Wait to retieve my car was almost an hour and they charged $100 to valet car.

I only stayed here for one night, but the room was clean and spacious enough. The bathroom too. The only complaint I had was the cost of internet access being $12.95. I think it's time to include free internet access at any hotel (airlines too). Aside from that, it was a nice stay and I liked the lounge in the... More

A very large hotel, beautiful reception area. Staff very helpful. Food very good. We had a standard room with king size bed. The room had a fabulous view of the East River and UN bldg. Huge tv. A couple of bad points. Settee needed cleaning and the room and bathroom badly in need of refurbishment.Room 3824. Would go back there... More

This was by far one of the best places I have stayed while in NYC. The lobby is inviting and the seating is comfortable. The rooms are HUGE and the beds are . . . . well what can you say when you get a good nights sleep? I didn't want to leave. The pool overlooks the east side, lots... More

we stayed at the One Un in April, it was our first time in New York and we were there on our honeymoon. The reception staff were not very friendly when we checked in, our room was not ready when we got there and we were left hanging about and every time I went to the desk to ask was... More