We arrived at Sofitel with a confirmed reservation on a Friday at 2:30pm. First we were told that "the system was down" and that we needed to wait until 3 to check-in, which was fine, since that is the official check-in time. At 3, however, we were told that the hotel was overbooked, and that we were "randomly chosen" to...
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Dear Guest,
We would like to ask you to accept our sincere apologies for the issue with your reservation, I can tell you that this is not our way we operate and that can be seen by the majority of the comments you can see here in this site.
As we had problems with our systems (you could prove that...
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