We had a reservation at a nearby hotel at a very good price, but when we found an AAA rate of $117 for a king feature room at this hotel, we couldn't pass it up. We weren't disappointed. The location on a dreary (but perfectly safe) block shouldn't dissuade anyone from staying here. It's right around the corner from bustling... More

I booked this hotel on points & a Cash payment as a Royal Ambassador / Platinum member and it was not a complete free nights reservation. I did not get an upgrade as I should have due to status. Not a problem, maybe the hotel was full and there was only one suite, which was my guess. Arrival was late... More

I couldn't have asked for anything better. The room is clean, extremely clean, everything is new. The beds are clean and the pillows are tagged "soft" and "firm," that's attention to detail. There's free internet, a flat screen TV, thermostat in the room, a safe, a mini-fridge, a microwave, an iron... The bathroom is clean, new and beautiful. The hotel... More

I'm a platinum elite member and have stayed in a good number of IHG hotels. The staff at the Holiday Inn Midtown W. 31st Street provided the best service ever! I used a rewards night to book one night at the hotel for my family for a graduation. I was able to check in early (absolutely wonderful) and was given... More

I have nothing bad to say about this hotel. I stayed one night. I was able to check in early, which I appreciated a lot. The staff was friendly, the room was comfortable and clean. I didn't have any problems with noise even though it was a Saturday night. The location is great. What else can one ask for?

--I'm a business traveler looking for specific things: very clean,quiet and modern, excellent/quiet aircon/heat system that is user controlled, good wifi connection, good tv/reception, no bedbugs, proximity to major subway lines --I don't care about room size, light or views --PROS: Brand new, sparkling clean; excellent king bed; WiFi has strong connection, great TV reception, attentive maid service; better than... More

By NY standard a good sized room and bathroom nice and modern. Staff could try harder I found them some what distant and not overly helpfull or friendly!

I felt the need to review this place after having the most horrendous experience at this hotel. Anyone booking here should ensure that they confirm their arrangements prior to travel. We weren't the only travellers who found ourselves in this situation either. We travelled as a group and one of our party reserved the rooms through the central reservation team... More

The hotel is not bad for Manhattan and the location is great. The only thing they need to work on is their customer service at the front desk. They seem young and not very professional (except Omar, he was great). To be more specific, the issue on my first day at the hotel was the noise level. Around 2am i... More