The hotel was out of this world. The people were super helpful, they bent over backwards to help me out with any issue that arose, including trying to find an extra night to stay even though the hotel was booked solid. The luxury collection really stepped it up with this one. The people made the difference. I can't tell you... More

My room was small and dark, charmed up no doubt, but a Hampton Inn provides more sizable rooms and comfort. Things in my room were broken, and after 3 promises over a 3 day period, I gave up. At these prices they need to get with it.

This hotel is amazing. Well worthy of the newly promoted spg category 7. From the start the entire staff was friendly accommodating and went above and beyond. Upgraded us to room with balcony. Welcome gift for spg gold 2 drinks in lbs bar other option is 250 points no brainier drinks are amazing and the bartender was so nice and... More

Great 5 star hotel in a great location with close proximity to Time's Square and the Theatre District. Brandon Short provided bulter service second to none. The room was very quiet with all the amenities and then some. All staff were very professional and pleasant. The Lamb's Club restaurant has a great assortment of quality food with service to match.... More

We ended up at the Chatwal by chance and never have we been so satisfied and well taken care of. From the bell staff ( I wish I could remember the name (we arrived around 3pm Sat) to the desk staff, our experience was magnificent. Christina, at check-in, learned it was my birthday. Upon entering our room a lovely birthday... More

The Chatwal is one of the best hotels that my wife and I have stayed in. The rooms, especially the bathrooms are exceptional. The decor throughout the hotel is very tasteful (art deco). But what really makes this hotel is the staff. Professional service delivered with efficiency and friendliness, absolutely top draw. This hotel is expensive, but worth every penny,... More

Everything about Chatwal is magnificent. From the moment you arrive, until it’s time to leave you will not be disappointed. Upon arrival, the doorman opened the door and whisked our bags up to the lobby. The Lobby is small but classic. Elizabeth at the check in desk was very pleasant as she greeted us with a smile at 6am after... More

My husband and I had the opportunity to stay at the Chatwal in New York a short while ago. It was the nicest stay we've had in New York and the location was terrific. The hospitality was warm and gracious, from the front desk to the bell hop, the restaurant staff and the maintenance worker who came to replace a... More

I travel close to 90% of the year and always stay at Starwood properties unless one isn't available. Having stayed in several Category 5 (and a few 6) I was really curious about what makes a hotel a 7. Additionally, since the Chatwal is in downtown NYC, space is at a premium so I figured it wasn't huge room sizes... More