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Fairfield Inn & Suites New York Manhattan / Fifth Avenue

3.0 of 5
21 West 37th Street, New York City, NY 10018
Hotel amenities
Fairfield Inn & Suites New York Manhattan / Fifth Avenue
Ranked #162 of 430 hotels in New York City
4.0 of 5 stars 137 Reviews
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137 reviews from our community

What travellers say about this hotel
  • Times Square(12)
  • Empire state building(11)
  • Very clean(8)
  • Free breakfast(8)
  • Rooms are small(6)
  • Penn Station(5)
  • Friendly and helpful(5)
  • Good location(4)
  • Bryant park(3)
  • Jimmy Dean(3)
Traveller rating
    66
    42
    21
    3
    5
Only show reviews for Family (19) | Couples (53) | Business (23)
Date Rating
Minneapolis
Senior Contributor
26 reviews 26 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 8 May 2012

The thought that the second elevator could stop working and I would have to walk down all those stairs on a bad knee was disconcerting. Also, there was a lot of construction going on. We arrived early and left our luggage. We asked the greeter to call us when a room was ready so we could get in to the... More

Was this review helpful? Yes
See 6 more reviews by Misheidi for New York City
tracey rucks, General Manager at Fairfield Inn & Suites New York Manhattan / Fifth Avenue, responded to this review
14 May 2012

I apologize for the inconvenience of one working elevator during your stay. We were awaiting a custom part and have installed it. Both elevators are working properly. I apologize for not meeting your service expectation. I hope you will give us another opportunity to demonstrate our service excellence. Please feel free to contact me personally. More

New York
1 review
1 of 5 stars Reviewed 2 May 2012

When I went to check in there was no reservation for me. I had the confirmation number but was told that they had no rooms left. Try finding a room in New York on short notice. It cost me an extra $300. Thanks a bunch

Was this review helpful? Yes
tracey rucks, General Manager at Fairfield Inn & Suites New York Manhattan / Fifth Avenue, responded to this review
14 May 2012

I deeply apologize for an error in your reservation. I certainly empathize with that frustration. I hope you will give us another opportunity as we have worked with Easy to Book to improve our communication. More

Jacksonville, FL
1 review
3 of 5 stars Reviewed 1 May 2012

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tracey rucks, General Manager at Fairfield Inn & Suites New York Manhattan / Fifth Avenue, responded to this review
14 May 2012

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Amherst, MA
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 May 2012
1
person found this review helpful

I have stayed here 3 other times during my travels to NYC on business. I was disappointed this time, as there were several things amiss. My concerns: - upon pulling up, I noticed immediately the construction next door and I told the person checking me in I wanted a room as quiet as possible since my schedule has me out... More

Was this review helpful? Yes
tracey rucks, General Manager at Fairfield Inn & Suites New York Manhattan / Fifth Avenue, responded to this review
14 May 2012

I am so sorry for the construction noise next door. At this point, the noise is far less intrusive as they have moved beyond the "jack hammer stage". We have repaired our second elevator. In addition, we are adding wireless internet throughout the hotel. Please feel free to contact me personally on your next visit to NYC. Once again, I... More

Rabat, Morocco
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 29 April 2012

A nice hotel, in a nice location,I've stayed there three days and it was awesome days, good and kind people are working there and helpful ones, clean and all are served in there. I just enjoyed the hotel all the most important things are there

Was this review helpful? Yes
tracey rucks, General Manager at Fairfield Inn & Suites New York Manhattan / Fifth Avenue, responded to this review
1 May 2012

Thank you for your great feedback. I am very happy you enjoyed the staff and the hotel. I have shared your comments with the team. Please visit us again. Yours In Hospitality Tracey Rucks More

London, UK
Senior Contributor
37 reviews 37 reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 27 April 2012

Stayed here for one night, and have no majo complaints. The staff were always cheerful and helpful and the breakfast was good. The rooms however are small (even by NYC standards). There is basicaly a bed, bathroom (good walk-in shower), and desk, with not much else in terms of room. They do however doa good job of making the most... More

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See 2 more reviews by Anon_Brit99 for New York City
tracey rucks, General Manager at Fairfield Inn & Suites New York Manhattan / Fifth Avenue, responded to this review
1 May 2012

Thank you so much for taking the time to comment on your recent stay. I am so happy you enjoyed our staff and hotel. I realize there were challenges associated with one elevator and the construction of a new Marriott hotel. We will have both elevators operational very soon as we await a custom made part. I thank you for... More

Viera, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 23 April 2012

Stayed here for 4 nights recently. The staff is incredibly friendly and helpful. The rooms are small with not much storage or closet space, but very clean and the bed is very comfortable. They have a little courtyard area outside in the front that is a comfortable place to sit with a glass of wine on a nice evening or... More

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See 5 more reviews by KET85 for New York City
Lakeland, Florida
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 19 April 2012
2
people found this review helpful

I have stayed in New York a lot and sometimes the service is not great. When I checked in here, the girl was very nice. They had cold lemonade in the lobby which was great as it was very hot outside and I needed it. The room was typical NY, small but nice. However, hugh closet with dresser in it... More

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See 3 more reviews by dlucido for New York City
Washington DC
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 9 April 2012
1
person found this review helpful

Newly-designed modern rooms, VERY clean, practical, cozy and great location. Can't ask too much more of a moderately-priced room in NYC! Of course the room is not huge--it's NYC. But I've surely seen far smaller rooms! Specifics: Huge king-sized bed. Great, spacious walk-in, glass door shower. Plenty of electrical outlets. No wireless internet in rooms. You have to plug into... More

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Oak Park, Illinois
Senior Contributor
33 reviews 33 reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 8 April 2012

We stayed here one night; we wanted a hotel close to MSG as we were attending a concert there and wanted to be able to walk back to our hotel afterwards. Check-in was easy and we were able to get into our room earlier than the stated check-in time. We had a tiny, typical NY hotel room on the 16th... More

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See 4 more reviews by OakParker98 for New York City
tracey rucks, General Manager at Fairfield Inn & Suites New York Manhattan / Fifth Avenue, responded to this review
11 April 2012

I apologize for the elevator issue that we had on your stay. It certainly is a serious issue and we are addressing it presently. I hope you will give us another opportunity in the future to host your stay to NYC. More

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Additional Information about Fairfield Inn & Suites New York Manhattan / Fifth Avenue

21 West 37th Street, New York City, NY 10018
Price range (per night):* 238 AUD - 499 AUD

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