I booked a non-refundable room on the hotel's website because it was obviously cheaper than booking a refundable room. The hotel had been recommended to me and my plans were certain so I was comfortable booking it. There was no mention of construction on the website and the pictures showed beautiful pictures as if nothing's wrong. Imagine my surprise when... More

Really disappointed with our stay at this hotel. The construction didnt bother us one bit as we were aware of it before we booked. It didn't meet 5* standards in customer service at the check-in desk to waiting staff in the breakfast room. Staff made errors like telling us wrong room information, contradicting one and other. Then at breakfast, all... More

The lobby is under renovation, so it's a mess, very crowded, and inconvenient. That probably won't last forever, but the hotel still won't be what it was. Rooms have a flashing green light outside the door to indicate you want the room made up. It used to be a convenient and good idea; now it just keeps flashing in the... More

After reading so many reviews and seeing how visually stunning the hotel was we were quite disappointed with many aspects. Firstly we arrived to the hotel and unfortunately was let down by the building work being carried out which we had been uniformed about prior to arrival. Not only was the building work unattractive, it was also distracting and the... More

I loved this hotel. Free wifi in the lobby, the rooms were beautiful, close to Grand Central. Lots of shopping in the area, not a great area for nightlife, but everything is just a short cab ride away in NYC

Despite assurances from The New York Palace staff prior to our arrival that things will be OK on arrival we knew we had booked the wrong hotel. There is only one main entrance for luggage on 51st Street but the construction work all around means it is so difficult to get a taxi. The walk from the entrance to reception... More

We knew there would be renovation here, which was only affecting the lobby, reception and external areas. We were assured they would not start work until 8.30AM, however the noise of a jack hammer on an adjacent building project woke us before 7AM. In fairness, they did say this was outside their control but offered to move us to another... More

The Palace Hotel is usually my first choice for a stay in NYC. The staff is helpful, the rooms are very nice, the location is perfect. I appreciate the helpfulness regarding recommendations as well as the qualified concierge service.

I have stayed at the Palace several times since 2008. Great location, beautiful clean rooms. EXCELLENT staff. When visiting the palace they treat you like royalty. I would not stay anywhere else when visiting NYC. My recent visit on 5/18 was during the remodeling of the lobby and entrance. Inconvenient? Maybe to some. Not me. Once again, the staff is... More