After reading several of the reviews for the hotels in this immediate area, I decided on booking reservations at this hotel. Many of the reviews of this property stated that the rooms were small, which many reviewers noted was the standard for Manhattan hotels. True to the reviews, my room was very small, but clean. I travel quite a bit...
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I recently stayed at the Gem for one night, and let's just say a gem it is not. The room was tiny (smaller than any of the rooms I stayed in during my recent trip to Europe). There was only about two feet of walking space around the king sized bed. The bathroom was tiny as well--you couldn't even open...
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This is a smaller hotel with one staff person at the front desk who always greeted me and my friend when we came back. I had a couple of special needs, including having a package delivered to the hotel room, and they called immediately after it showed up and offered to deliver it to my room for me. Given the...
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Kelly55423,
Thank you for staying with us during your most recent stay. I’m sorry that you didn’t call us during your stay about the TV not working properly. Yes we would have addressed the issue immediately, if it was possible we would have offered a room change if needed.
We are located across the street from both a church and...
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I have just returned from a two day trip to NYC with my Drama students. The Gem was a perfect choice. THe price made it possible for my students to stay in the city and not in New Jersey! The rooms were "european" in their design and were clean and comfortable. THe hotel staff worked hard to make our stay...
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RussellsQ,
I am happy that you and your student’s didn’t stay in New Jersey and were able to find a room with us. Once again I’m pleased to hear that my staff gave you and your students the best customer service expected. We look forwards to seeing you and your student again in the future. Thanks again for finding us,...
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My husband and I stayed here for our honeymoon.we weren't expecting much because It was extremely affordable.when we arrived the staff was nice and the room was nice as well.The beds are ridiculously comfy!! It was a ten minute walk to Madison square garden times square empire state building and most broadway shows we saw stomp and that was a...
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8982,
Thank you for staying with us during your most recent stay. I’m sorry to hear that the bathroom was not as gleaming as you would have wanted. It is something that I am addressing with my housekeeping department daily.
We are happy to hear that you and your husband had an enjoyable honeymoon, and we are very pleased you...
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I write this review less than 48 hours after returning to the UK having been so very impressed by the quality of the hotel, service from staff and excellent value for money.
Staying at the GEM hotel was my first ever stay in the USA - and I was certainly NOT disappointed.
Hotel, clean and comfortable and staff extremely accommodating....
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American Lover,
Thank you for your most recent stay with us. I am pleased to hear that my staff is still on point with providing the best possible service to you and our other guest. I see you were in town taking in the sights of our great city. Hopefully you were able to take a walk around the High...
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its fine, good for a couple of nights.not really near anything, but bed is comfortable its good for a single or couple but too small for a family.they hold your bags for you which is great when your at a convention.Parking is 25.00.checkout noon is also nice.
Steve Dolphin,
Thank you for staying with us. We are glad that you enjoyed your stay. We are not located in the heart of Times Square which means you won’t hear all the noise from the Times Square area. We are 3 blocks away from Madison Square Garden, 1 block away from the Javitz Center, and now during the warm...
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When checking in there was a little confusion over the price I was quoted when I booked and the price i was being charged. Within minutes the manager approved the lower rate. When we got to our room,Scott the mgr left a gift of a GEM handbag with a personal note. Very nice touch. This hotel is walking distance to...
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Susan and Jesse,
Sorry about the confusion at check in with the rate. I hope you come back soon during the warm weather months, because the Highline has opened up again and it’s such a nice place to take a walk from our hotel. We hope you enjoyed your stay and look forward to you visiting us again in the...
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room wasnt to bad...very small but clean...it was a little more off the beaten path then i would have liked. if it was closer to were i like to be i would stay again.
Dear Faybeau35
Thank you for your most recent visit with us. We are glad you found the room to your liking. We are a few blocks away from the heart of midtown NY, but that makes it a bit quieter in the evening when you go to sleep.
If we are too far away from where you would like to...
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