Was a bit concerned after booking given its negative reviews of the location, posh styling, and small rooms, but everything went very well. This was our first time to NYC, wanted to do touristy things, but also wanted a newer hotel that didnt cost an arm and a leg. After our flight we decided to take the bus and the... More

We have stayed at several W Hotels in New York and elsewhere including the W Times Square, and the W Union Square and this hotel is the worst by an absolute mile! The rooms are unbelievably TINY!!! There are loads of rooms in this hotel with people coming and going at all times of the day and night. It's very... More

Very hip hotel - the lobby is bustling and noisy, with techno music. Downside - the lobby is too loud to have a business meeting. The room was clean but small. Great location for mid-town business, but you will need to meet somewhere else.

The W is great if you're looking explore the city and not spend anytime in your hotel. It's really just a bolt hole to use as the rooms are a little on the small (and not particularly luxurious) side. I think this W is a little tired and in need of a refurb. On the plus side, the staff were... More

My husband and I just returned from an amazing 4 night stay at the W New York. I cannot emphasize enough how thoughtful, courteous, and attentive the staff are. They are completely dedicated to your experience. I was actually hesitant to stay here because of the mixed reviews but my husband pushed for it because we'd never stayed at a... More

Stayed here for like over 5 days...the front desk were amazing esp Kevin,semije,Nadia,manager Jason...paid me detailed attention even when I was arguing with them about my bill...always nice n good reason to stay as a SPG member...guess am stuck with them now?..and da lobby bar was amazing stop n stay hi to Lisa she will hook u up

From arrival to departure our stay was fantastic. The room was beautiful the cocktails were fantastic and location wise this was just where we wanted to be. Close to the subway, in a nice neighbourhood and not right in the middle of the tourist nasties. A trip to the Bliss Spa is a must it is a real treat.

I stayed here with a friend who used his points to get a free room. Overall, neither of us was impressed by this property. We were upgraded to a "Spectacular"room at check in. This was a small shoe box of a room. While we understand this is New York and that rooms are small, this was small for an "upgrade".... More

Was greated at the door with a complementary upgrade to a suite (due to Starwood status) and non-stop service once I checked in. Service staff came to fix my A/C without my even halfing to ask. The Flooor Managaer Jessie was great.