The room was what you expect from a high end chain: large, clean and comfortable. We had a room with two comfortable queen beds, plenty of good pillows, a sitting chair, desk and chair, microwave and refrigerator. The bathroom was clean, well lighted and had a fantastic showerhead. The desk crew was efficient and helpful, though the two restaurants they... More

There are lots of hotels in Carlsbad as it caters to both tourists and the oil industry. As such most hotels keep blocks of rooms reserved for the industry reps and the better places can charge a premium. This is a newer property on the north end of town but is clean, quiet, and well equipped. Great breakfast, pool, fitness... More

I stayed at this HIE twice in a 4 day period. First stay was great.....very friendly and helpful front desk, negotiated a fair rate and received an upgrade for being platinum member. Second stay was terrible........tried for over an hour to call for reservation (no answer or "please hold"), desk clerk was flirting with friend when I arrived, no price... More

This hotel was very clean and quiet. They have an awesome hot breakfast bar. The staff very friendly and helpful. They have an free internet room that helped us alot in finding out info on Carlsbad. The beds are sooo comfortable.

We were a large party of kids and adults who stayed here for two nights just after Christmas. the property is not nasty, just old and tired looking, and if there was a way to cut corners they had done so. It is ok but nothing great for the price. And we paid close to $140 for 2 kids/2adults per... More

Pros: +It's on par with most and I agree with all other reviewers that it's on the 'wrong' side of town with respect to Carlsbad cavern (way cool to visit). +Fairly friendly staff at check-in +Decent large, clean and practical room with a microwave to cook my TV dinners so we don't have to eat out Cons: -Location next to... More

The staff is great and the property is spotless. You'll love the breakfast too. Its a little pricy.

The room was clean, spacious and quite comfortable.

We stayed there 4 nights and happily recommend it. It's fairly new, no smoking or pets and was really clean. Great breakfast and everything you need. It's next door to a really modest mall. Free high-speed internet. Restaurants are 10-15 minutes away. This is one of the nicer 'chain' properties in the area.