I should have listened but was swayed by the price.Luckily we did not stay here long.Room was filthy and worst of all toilet wouldn't work.When we told the manager instead of moving us or working on it they gave us a plunger. My husband worked on it for half an hour and got a towel out of it but it... More

Our room looked cleaned but there was a weird smell in the room and outside of the hotel. The whole place can use a big remodeling job. The stair way looked very old. The breakfast was not continental by any means, just toast, cereal, & coffee and the serving area looked old. The only good thing is that wasn't too... More

I was given a room that several things don't work well. Phone did not work, drawers wont open. Light flickering. Room has an iron but no iron board.Breakfast is not that great. The hotel smells nasty. It is very noisy. It is so expensive not worth the money. The pool was closed. The front desk never ever said thank you... More

After booking a night I read the reviews and BOY was I regretting my non-refundable payment through another website. So I was very pleasantly suprised at what I found upon check in! The Front Desk young lady, Divya, was very pleasant, even when I locked myself out of my room and then when I had a slight problem logging onto... More

No one needs to improve their lodging in Carlsbad, NM, because they are guaranteed full hotels from the oil and gas business. Keeping that in mind, this place is expected for the area. The pool was closed for unknown reasons in the hottest part of the year. The refrigerator doesn't work, most of them don't in this place (I asked... More

If you are thinking about staying here, rethink your plan, unless filth, mold, trash, and dog poop are your favorite things. It would be better to stay in your car at a rest stop. Toilet seat was broken, water to tank ran all night...ocassionaly would not fill tank. Mold everywhere in the tile grout in the shower. Faucet in sink... More

I have read that this is Carlsbad so get over it! Well I am sorry, I dont know where you live but I will never get used to brain matter soaked into my matteress and blood stained curtains. I will never stay anywhere near here again. I shall shutter each time I even hear the name "Americas Best Value Inn"!... More

The non smoking room I paid $82 reiked of stale cigarettes. Outside, the grounds were covered with cigarrettes and garbage. It was filthy. The clerk was very vague about where to park, so we were confused...but figured it out. Upon entry, there were several rolls of carpet blocking the passage for travelers carrying luggage. While this was inconvienient, it did... More

I notice a LOT of really upset reviews of this hotel. Get real, its Carlsbad, Even the most luxurious place in town is kind of dumpy. I have stayed at the motel 6 and the Stevens Inn in Carlsbad. They are both more expensive. The rooms at the Stevens in are a little nicer, but a lot more expensive. (I'm... More