after reading all the negative comments about this place before my trip, i was very skeptical. however, i was pleasantly surprised upon arrival. nice, very clean, quiet hotel and friendly, accommodating staff. room service was wonderful. free parking was a definite plus, always had ample parking spots available and fresh breakfast in the dining hall. don't listen to peoples terrible...
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Dear jmolnar1990,
Thank you for the fantastic review and ratings on our San Diego hotel! We are very excited to hear that you had such an enjoyable and comfortable experience with us. Thank you for mentioning our nice and clean accommodations, complimentary fresh breakfast buffet and parking. We appreciate your recommendation and look forward to your return.
Best Regards,
Greg...
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I visited this Ramada Hotel while in San Diego and decided to stay there only because I had a $25 credit for the hotel. When I got there, I had to wait almost 10 minutes for the service desk attendant to show up. No apology for the wait, all he said was "Yeah, can I help you?" I told him...
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Dear BrookM06,
We are extremely disappointed that we failed to deliver an impressive experience with us. Please accept our apologies. Please know that our property is contracted with a third party pest control specialist, which services our entire property on a regular basis. In the rare and unfortunate event that a pest is spotted, we promptly place a call to...
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Elevator problems -- thought we were going to have to spend the night in the elevator -- very scary -- air conditioner problems, thugs hanging out in the parking lot.. Need I say more?
Dear we_be_d_travelers,
We are sincerely sorry for the elevator inconvenience you experienced. At the time of this unforeseen incident, our staff immediately contacted our contracted service vendor. We would also like to apologize for any air conditioner problems that occurred in your room. Thank you for your patience and understanding. Please know that we are at your service 24/7. The...
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I recently organized a trip with a college sports team to San Diego. This hotel was suggested by the event organizer and they came in with a reasonable bid. I communicated a lot with the manager before our arrival and everything was expected when we got there. I would stay here again if traveling to San Diego.
Dear 476Mike,
Thank you and your entire college sports team for staying with us during your recent visit to our area. We're happy to hear that we were recommended to you by your event organizer and are pleased that you and your team took advantage of our affordable rates. It was our pleasure to keep in constant contact with you...
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We first arrived for a one night stay turned out bad! Our first room was on the 4th floor and the elavator was broke..Then moved to another room where the air conditionor was removed and a window unit was installed...then we went to use the tv and the remote was broke inop..at this point we shut the lights off and...
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Dear Larkn5,
Thank you for bringing these unacceptable and inconvenient details to our attention. We apologize that we fell short of delivering an impressive experience. Please know that your comments on the service you received are extremely disappointing and were immediately addressed. We appreciate your patience and understanding with one of our elevators and the calls that needed to be...
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My church and I were attending a Youth Conference in San Diego this past weekend. I had been speaking with the sales and event coordinater through this hotel and assured us that things were going to be ready and together once we arrived. First off.,,the pictures on the website are so outdated..it doesnt even look like the hotel. The hotel...
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Dear Sharee A,
We apologize for the details mentioned of your recent stay with us. Please know that we are looking forward to exciting changes and updates very soon! We appreciate you bringing your comments and suggestions to our attention, and hope that you and your group will decide to give us another opportunity to exceed your expectations on your...
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I had made my reservation through expedia and specifically asked for a double queen and pull out sofa as there were 5 of us, when we got to the hotel we found out there was no pullout sofa and no roll aways were available due to fire marshall restrictions. The place gave me a bad vibe, we mistakenly went to...
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Dear Sara x,
We are very sorry we did not exceed your expectations and failed to deliver the high customer service level that you deserve. This will not be tolerated. We have taken immediate action into further investigating this incident to ensure that this does not happen again. Thank you for bringing this to our attention and for completing the...
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Where do I begin? First off, when we walked into the lobby, they had buckets set up around the floor to catch water that was dripping from the ceiling. Near our room, there were a couple of super shady looking guys who were standing outside the hotel. I watched them from my window because something seemed VERY off about them....
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Dear Emma R,
We are extremely sorry to hear of your recent experience with us. Please be assured that outside solicitations and sales are absolutely not taking place at our property. Again, we are sorry to hear of your disappointment and apologize for any inconvenience or miscommunication that occurred. Thank you for completing the review.
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My Family and I stayed here in mid November 2011for 2 nights, we had just flown in from Australia and it was nothing flash but had clean rooms, light breakfast was included, fruit, waffles, cereal,it was enough for us till lunch time, free parking. We were only there for sleeping . The place is a little outdated but for the...
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Dear Kylie,
Thank you for choosing to stay with us after flying in from Australia. We appreciate your high ratings and are glad that we were exactly what you needed while staying in the San Diego area. We hope to see you and your family again on your return visit to the U.S.
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