For years, I stayed at the old Ritz Carlton when I came to Boston. But after it was taken over by the Taj and its service fell off a cliff, we decided to try somewhere new. We decided to spend our 15 year anniversary in Boston at the Four Seasons. We reserved a park view room. I was surprised when...
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All rooms smelled like smoke, which was very uncomfortable. Location was nice, service was very good. Facilities could have been better for the price and class of the hotel.
Thank you for taking the time to share your experience with us. We greatly value your feedback. Our Housekeeping team is already looking into this smoky smell that you experienced, as smoking is prohibited by law on property and is something we take very seriously, both for that reason and also of course for the health and comfort of our...
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Stayed here for 3 nights and cannot fault it - they think of everything. The staff are excellent and nothing is too much trouble. We had a deluxe room and it was very spacious and absolutely immaculate. The attention to detail is what makes this hotel, on top of all the usual things you get in a 5 star hotel....
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Thank you for your lovely review. We couldn't be more thrilled that you noticed the attention to detail that we put into each touch - it makes us so proud, and happy, to know that our guests not only feel cared for - but feel special. Just as they should. We hope that each visit you make to Four Seasons...
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I was in Boston on the last marathon, and although I was not running I was impressed by the commitment the Hotel gave to it!!! Besides the confort, service and location they offered early mornig coffe for the runners and other amenities!!
Thanks so much for your review. We're flattered that you noticed the extra touches that we added for our Marathon runners (and their friends and families too!). We realize how important it is that the runners are comfortable and receive all the nutrition and care their bodies need - both before and after the race. We are inspired by them...
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Rooms were tasteful and elegant. Service was even better! Wish I could stay there every week!
Thanks so much for your feedback. We're delighted that you enjoyed our rooms – and love even more that the service was exceptional, just as we hope it always is! We're so proud of our staff and have already shared your kudos with them. We hope you’ll have the opportunity to visit Boston again soon. Thank you -- and happy...
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Everything about this hotel was wonderful! Great location in this great city, excellent service, beautiful decor, heavenly showers, and a delicious brunch made for a perfect weekend. Simply lovely!
Thank you for your review – we’re elated to that you enjoyed our location facing the Public Garden and also experienced the exceptional service that we strive to provide daily. Our Chef is thrilled that you enjoyed the Sunday Breakfast Buffet in The Bristol Lounge as well; it’s one of our favorite events too. (We also love the Sundaes on...
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You are in the best possible location to everything, and when you are talking about customer service, room, dining, car service, suggestions, etc. You will only be thinking how could I have stayed anywhere else.
Thank you for your lovely review. It’s a treat to hear how much you enjoyed Four Seasons Boston – and most of all, that the service was fantastic. We're so proud of our wonderful staff, and even more so when we hear that they took such excellent care of our guests. We hope you will join us again – it...
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This was a birthday surprise for my girlfriend, since we couldn't get away, I decided on a staycation. We arrived at The Four Seasons and to say the least she was "shocked" when the doorman opened the door and asked if she was checking in. Her reply was "I don't know", but we were and for the next two days,...
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Thank you so much for your wonderful note. We're delighted that your girlfriend had such a special birthday - what better surprise than a memorable staycation? We know how much effort goes into planning a surprise, so we applaud YOU - and are also ecstatic to hear what a fantastic stay you both had, start to finish. We're thrilled that...
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The Four Seasons is located right in the heart of many things in Boston. Exit the front door for great shopping and dining. The food service is stellar - breakfast was tasty and timely, room service was lovely. Beds are so very comfortable and the windows slightly open, allowing for fresh air which is very much appreciated.
Thanks so much for your review. We’re thrilled that you enjoyed The Bristol Lounge and Room Service food – we have an amazing culinary team here that never ceases to amaze us! We hope you had the chance to take advantage of our central location and all that Boston has to offer. Spring in Boston is a fun, not to...
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My family and I recently stayed at the Four Seasons Hotel in Boston. The hotel couldn't have been better. We had perfect walking access to most everything we wanted to see and do in Boston. We rented a car from the rental place just behind the hotel for everything we wanted to do that was just out of reach. The...
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We’re delighted that your family had, in your words, a perfect stay stay at Four Seasons Boston - and we can't thank you enough for sharing your experience with us! We're beyond proud of our wonderful team here and so pleased that you found our staff to be friendly and knowledgeable. We’re also delighted to hear that you took advantage...
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