I agree that it is older and "dated," but it is clean and hospitable. They were very accommodating about our needs - a rollaway (and then we changed our minds) and a need to store our luggage between checkout time and airplane departure time. I left my phone charger in the room, and they called to let me know they... More

Stayed for a week while looking for a place to live in the area. The hotel is older and I thought it added to the charm of the room - bed and breakfast type charm. Rooms are small and no refrigerator, but there are numerous choices for food within walking distance - a two block radius - including a grocery... More

While checking in we experienced a problem with the reservation. The unfortunate woman behind the counter who had to deal with this problem, Karen, was absolutely wonderful. She did what she could and she was very pleasant to deal with. My group met Karen far from the hotel and she even approached us and asked us how our vacation was... More

Good location, near to Back Bay station and Copley Square. Place is a little dated with some staff not as friendly as others. Rooms are good size though lacking a bar fridge. Would stay again. Breakfast wasn't fancy, with cereals, bagels and dessert foods like muffins and croissants for breakfast. There level 5 eating area is under used and could... More

This hotel is very well located. Just one block away from the subway and at walking distances from many places. Hotel is not renovated, so rooms are pretty old. The service was just OK. No efforts in being too kind. If you have other options in the area, take them.

The hotel itself was pretty bad, the shower was really old and the bottom looked like it hadn't been cleaned properly. There was water damage in our room and it was really cold at night. The pictures on their website seem to either be false advertising, or we got a really bad room! There were 2 good things about this... More

Not our first stay in this old Boston hotel, I can remember the John Hancock vividly. Not as glitzy as some, but the staff bends over backward to make you comfortable. The convenience to the Back Bay and the rest of the city are unmatched. The continental breakfast on the beautiful veranda is a great way to start the day.

FALSE Advertising Alert! This hotel is nothing like it claims to be. It's situated on a dank,dead end street, the whole place was depressing and smelled foul, the carpet was stained and the furniture was banged up. The bathroom door wouldn't even close because the toilet was in the way. I made sure to flip the covers and check the... More

If you are looking for something not so fancy, well positioned and comfortable look no further. This hotel is not fancy at all but it does look nice. the bed, bathroom and others were clean and fresh, the front desk staff was friendly and breakfast was served in the morning! i agree with all other reviewers on how great the... More