i see all the negative reviews on here and really , i didnt experience anything negative at this hotel . my room was clean and neat , bathroom was clean and had plenty of towels and beds were more than adequate . i did not experience any of the noise problems many people stated on here . yes , the... More

The location can't be beat - unfortunately this is one of the cheapest hotels in the area. The rooms are quite small, the hotel is huge and rather un-personal. Make sure to look for free upgrade codes/coupons online so that you get a little something extra for all the money you'll spend! Room and bathroom were clean and we had... More

attended a conference at Fairmont Copley Square. Travelled alone and stayed in a plaza petite room. check in was rather hassle free. concierge staff have been rather helpful to arrange for tours and shopping trips. the room though small is just nice for one person. air conditioning does get a little noise at night. amenities in room are rather basic,... More

I was teetering between 2 and 3, but then I remembered my check-in experience. Quite possibly some of the worst customer service I've ever received, the receptionist essentially accused me of lying, and when I asked to speak to a manager, she said she couldn't find one. Eventually she relented to my request (which I had already arranged weeks before... More

Don't even think about this hotel. You pay $331 per night w/ tax for the following service: (1) no heating through the night, even when the outside temp is below 60; (2) one of the elevator cars are always half-broken, tricking people and wasting their time; (3) 2 hours of waiting to fix the room; (4) long, long, waiting line... More

I attended a conference that was being held at the Park Plaza Hotel. The room was small especially with two two year olds. We requested two cribs and a refrigerator in advance and upon check I. I had to show the e-mail response I received confirming both requests. The refrigerator came immediately but we had to ask for a crib... More

We stayed for one week and booked a double double room. We booked this hotel as it was the cheapest option at the time despite it having negative reviews. However we were happy with the size of our room and didn't get any noise from neighbouring rooms. The beds are very comfy as are the pillows. The room was in... More

When a hotel calls its own rooms "petite" one naturally braces for a miniscule glorified broom closet. While my "petite" room was indeed on the small side, it had all the space I needed for one person for one night. The room had some signs of wear and repair, but also a certain sense of class and history. All in... More

The structure itself is very old for a hotel, and that itself is a love-hate thing. Me, I loved it. You somewhat feel trasported to the 40's, and surely the hotel hasn't changed that much since. That includes tiny bathrooms, quick and excellent room service, iffy (if modern) climatizing and no much noise suppression. The guide in the room does... More