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Holiday Inn-Asheville Biltmore West

3.0 of 5
435 Smoky Park Highway, Asheville, NC 28806
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Holiday Inn-Asheville Biltmore West
Ranked #43 of 58 hotels in Asheville
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139 reviews from our community

    Trip type
Traveller rating
    34
    42
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    16
    10
Date Rating
Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed 21 May 2013 NEW

If you like to book through discount websites, BE WARNED- This hotel's staff will treat you like dirt. Booked through Priceline and requested a non-smoking room. Called before arrival to confirm and was told no non-smoking rooms were available. At check-in I again requested a non-smoking room and again was told none were available. Then I overheard the guy checking... More

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Knoxville, Tennessee
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

This is our go-to hotel to get away for a stay in Asheville. The staff, comfort, food, and overall experience will keep bringing us back. We were checked in by Bobby, who always brings a smile and starts our vacation well. Rayna in the lounge - you just rock. Period. We enjoyed your smile and company! Can't wait to find... More

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See 3 more reviews by CaribbeanBound11 for Asheville
Peoria, IL
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

We stayed here while visiting the Biltmore Estate. The entire hotel has been updated. The rooms are contemporary and very clean and quiet as long as you are NOT near the pool which is in the lobby area. Pool is a nice size and clean. Breakfast is a nice buffet for $7.99 per adult. There is a separate menu for... More

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Lawrenceville, Georgia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 29 April 2013

I come to this location every April so that my children may compete in a Tae Kwon Do tournament. Last year our experience here was not that good due to an issue with the lounge and the front desk staff. However, it seems that is no longer and issue. The only issue I have is that they really do not... More

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See 3 more reviews by Douglas R for Asheville
Kingston, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 22 April 2013

It looks like a beautiful hotel from the outside but we were disappointed with the service on the inside. The desk staff was very short with everyone in our group. They complained about our children being too loud but they built an indoor pool in the lobby of the hotel. Do they really think adults come to Asheville to go... More

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IHGCare, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review
6 May 2013

Dear elisabth i, Thank you for taking the time to complete a review on your stay. I am sorry that you encountered some issues with the staff. Rest assured that your comments will be reviewed by our team and take actions accordingly. We hope that you take the time to stop in for a visit soon to see how we... More

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Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 15 April 2013

We recentely stayed at this Holiday Inn and I was expecting much more for $140 per night. The lobby area looked nice, but the rest of the hotel is not up to par. I don't know who thought it was a good idea to put a pool in the lobby, but that was a terrible idea. The staff at the... More

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IHGCare, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review
29 April 2013

Dear Ashlee B, Thank you for taking the time to provide us with your feedback. Please accept our apologies for the condition in which you found your room. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We will be addressing the matters... More

Charlotte
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 8 April 2013

This has become my family's meeting place from now on. it is half way for my family in Lee County Va and me in Mount Pleasant, NC . The kids love the indoor pool and are anxious to use the outdoor pool this summer. The rooms are so spacious and so nice and the beds sleep wonderfully. The rooms are... More

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See 3 more reviews by JAREDSMOMCharlotte for Asheville
Minnesota
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 35 cities Reviews in 35 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 8 April 2013

Recently stayed here while traveling through the area. For the price paid, I was a little disappoined. It wasn't bad but for some reason I expected more. The room could have used better lighting and the internet sucked (I need good internet for my biz). No complimentary breakfast (even as a priority club member). The front desk people were nice... More

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De Pere, WI
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 7 April 2013

This hotel was a disappointment - the lobby was nice and the front desk staff very friendly, but the room was not worth the price. It was also very noisy - could hear noise from the elevator, halls, lobby, and pool, all in our room. I thought for the price it would have been a nicer property.

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IHGCare, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review
24 April 2013

Dear paular358, Thank you very much for taking the time to write your comments. I appreciate the compliments on the hotel lobby and staff. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the level of noise encountered and if... More

Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 5 April 2013

Through Priceline I received this hotel. Ok location. Lobby is nice and the indoor pool is a plus, but I have to say once we got off the elevator we were taken aback at the smell of cigarettes. Our room was on the 6th floor. The room itself smelled pretty bad too. They tried to mask the smell but honestly... More

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Additional Information about Holiday Inn-Asheville Biltmore West

Also Known As:
Holiday Inn-Asheville Biltmore West Hotel
Holiday Inn-Asheville Biltmore West Hotel Asheville
Holiday Inn Asheville
Asheville Holiday Inn
Address: 435 Smoky Park Highway, Asheville, NC 28806
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 58 hotels in Asheville
Price range (per night): 95 AUD - 152 AUD
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 
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Holiday Inn-Asheville Biltmore West
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