Good location and friendly front desk staff. The service in the lounge was slow but it has a good vib so we didn;t mind. Our last morning of a four night stay we were woken by a knock on the door at 6:45am by a staff member asking if we ordered shampoo... we then heard her continue down the hall... More

Thin walls, a shower rose that wouldn't run without the the bath tap running at the same time and hydraulic noise from the elevator. Doesn't sound like a W does it? But that about sums up the downsides of the W San Francisco. On the upside, comfortable beds, bliss bath products and good size rooms.

The W in San Fra was great!! I went there the week of my birthday for a work trip and seriously couldn't stop blushing because I think the entire staff signed me a Bday card and well wished me everytime I walked by. The rooms were amazing. Great views, comf beds, just so much space (which felt rare). The hotel... More

I stayed here with a friend last year when I was in San Francisco. He had booked the wrong dates so we were missing a night. I called SPG who are always fantastic and they got me into a corner Wonderful Suite that same day. Wonderful it was. Location is excellent. Right in the heart of things in San Francisco.... More

Eric Horen made my stay so special! I travel a lot and have never received this kind of special treatment for a casual comment I made while checking in. Eric was so friendly and nice when he was helping check me into the hotel. We were chatting about what I was in town for and I told him I was... More

We were here for a wedding after-party / reception and overnight stay in a suite. We had a cabana in the hotel club/bar and ordered plenty of food for our friends and guests. The food was very tasty and our server kept it coming! The W itself is sparkling clean and just beautiful. Our suite had a nice view of... More

I choose to spend 5 days at the W because I knew what I would get: the utmost attentive service, excellent spa services at Bliss, plush rooms and beds and a wonderful sense of luxury wrapped into a boutique-like feel. They did not disappoint! In fact one of the days was my birthday and upon coming back to my room... More

I spent a fortnight at the W whilst on a business trip, and found it ideally situated (close to Moscone, Market, Howard, etc). It is a very stylish hotel and I could not fault the comfort of my room. The bar was usually lively... actually often a little too lively, with live DJs and a busy crowd! However, while I... More

if i had to choose a hotel, W would never be on my list given the previous experiences which i've shared here ... however, this W property has really surprised me with their service (thanks damian of trace for his attentiveness)... on top of that: 1/ the suite we stayed is excellent in terms of space, natural lights (great views)... More