This was a GREAT property. Location couldn't be beat! Rooms were wonderful, clean, well maintained. However, since it is an older property it is SO NOISY. You can hear everything in the hallway. Particularly challenging when you have a 16 month old, woken up every couple hours by patrons returning home at all hours.

I'd always wanted to stay at the historic St. Francis, right on Union Square. The lobbies and hallways are beautiful and I liked the modern bar across from the Michael Mina steakhouse. Service, as usual at the Westin chain, was excellent and friendly. But I don't think I'll stay there again. Our room, in the oldest part of the hotel... More

I have to say that I amazed by the customer service this hotel gas provided . I wrote a review a on jan 2nd about this hotel and I expressed my dissatisfaction about my stay! I actually heard back from the general manager of the hotel and he was a concern about me Andy family . He was very apologetic... More

The Staff at the St. Francis is outstanding. All of the staff at reception both Yvonnes, Natty Teressa and Tarah Bitun are extremely welcoming and always remember me by name. They provide consistent and outstanding service on every visit. As special note of thanks and praise goes to the new customer service manager Zachary Stephens. Zach has provided outstanding service... More

My stay at the Westin St Francis was spectacular. The rooms were beautiful, the restaurants were really good and our account manager, Hollie Bried, made my stay memorable by making sure every detail of my requests were handled professionally and made me feel very welcome.

Having been staying at the St. Francis over the years and it remains a great hotel. Although it could use a bit of updating, the age adds to its beauty. Enjoy the beautiful lobby and wonderful service.

A friend and I stayed here for one night and although we didn't eat in the hotel (so I can't rate that), the service was really good, the room was clean, modern and spacious, the location - a bit touristy (even for san fran!). But for the short time we were there it was perfect.

This was my husband and my first stay at this hotel. It's an old world charm with an elegance and walking through the hotel's corridors brings back many ghosts of times gone by. The hotel has retained it's original charm blended in with state-of-the-art check-in counter and beverage bar plus the other amenities. If you stay in the room in... More

We visit SF almost yearly. Being a huge fan of modern contemporary hotels, we were quite hesitant to book this hotel (inspite of it being luxurious) as it has an old charm atmosphere. Having read the reviews, we learned it has a new tower and booked our stay there. We received a very warm welcome from the amiable lobby host,... More