Very regal hotel....we stayed in newer building...older building seemed stale! Staff was pleasant. The gym was small but adequate. The best part? Location, location, location! T is smack in the middle of everything with easy access to the city!

I think the location is great. Right in union square. Shopping and places to eat everywhere. The rooms are a little drab and small. We got the grande deluxe room in new tower. They said it was nicest suite. I do not want to know what a average room looks like. The halls are freezing and smell a little of... More

Stayed 3 nights recently in a room in the older part of the hotel. The room was clean, bed comfortable but the room was small for the 2 of us with 2 large suitcases. Not enough room to unpack so basically lived out of the suitcase for the 3 days. I asked the receptionist if we had the correct room... More

I have visited SanFran twice now & twice we have stayed here, the rooms were very clean, beds big & comfy & the lobby is lovely and the hotel bar is great with warm & friendly staff. We have stayed in the old side & new side & both were as good as each other, the lifts on the new... More

We stayed here for our anniversary and made sure to take an upper floor in the tower (27th floor) -- what a lovely view over downtown and into the harbor. We also booked a AAA rate including breakfast, in the Oak Room every morning. Location was outstandng, and we immediately jumped on a cable car with a munipass bought at... More

To start, I am uncertain how to provide the most objective assessment of the Westin St. Francis. I stayed here for 6 nights in mid-May. After my 1st of 6th night stay, I had posted a review entitled "Unenthusiastic and unimpressed" which was generally negative. By the second night, I had requested a room change which resorted in a different... More

I couldn't believe the room I was given: the carpeting was bearly threadbare in several places, the bathroom hardware was hanging by a single screw, and the room was dirty. While my room had a chandelier, it was festooned with cobwebs. I contacted the hotel manager, who moved me immediately to a new room, only marginally better and slightly cleaner.... More

The reviews seem split on this hotel & I am with those who think the rooms are on the dirty side, the staff seem lacking any motivation to help with any enquiries or assistance. Pricing is on the high side, which is only justified by the good location. The "ladies of the night" that congregate at the union square entrance... More

I have so much to say, I'm not sure where to start. First of all, the bed and bedding are exquisite. We stayed in the tower, so I can't comment on the "original" portion of the hotel. My husband always wants to have at least one "breakfast in bed morning", so we did that on the first day and broke... More