We chose to stay here based on hotel address and price. We didn't realise that upon arrival, it was in (on the border of) the Tenderloin district which we had been warned to stay away from. This was not an issue at all. The hotel is across from a large Hilton hotel indicating the location is fine. It's a 5... More

I stayed at the Serrano for 5 nights in April. The hotel is well located, close enough to Union Square and to the Major attractions. The rooms are comfortable and not too noisy and they have wi-Fi available in all the Hotel. The staff is very nice and they offer complimentary coffee in the morning and Wine in the afternoon... More

Just five minutes walking to union square. It is important to avoid all the area on the back and low of the hotel, called the civic Center, beside that it is safe to walk on the other streets. Clean and quiet. Staff was useful. Breakfast probably is one of the bad things, the quality was not good and the variety... More

We had six nights here and really enjoyed it. The staff were very friendly and helpful. The morning coffee was good but the afternoon wine reception was awesome. We met and chatted with some lovely people. For Cinco de Mayo they also had margaritas, Coronas, guac and chips which was a nice touch The location was good, we did a... More

The staff made the highlight of my stay. The doorman often called me by my name when coming and going from the hotel. The free wine was very nice in the lobby each evening. The front desk lady noted that I was there for 7 nights and put me in a room that was not facing the loud street.

Me and three of my girlfriends stayed at the Serrano for a much needed getaway on a holiday weekend. I have stayed several times in this area but typically stay at another hotel which was completely booked this weekend. I was told by a friend that Kimpton Hotels were good ones to stay at and I definitely wasn't disappointed. The... More

We stayed at the Serrano on a "top secret" deal and were delighted with it. The lobby is really dramatically beautiful, the rooms are on the small side but nicely furnished, and the hotel staff is incredibly cheerful and attentive. The only negatives we found were that the climate control is kind of noisy -- fan rattled -- and the... More

We stayed 6 nights in a top floor, corner room. This was an upgrade, courtesy of the hotel, as I'd advised that it was my husband's birthday. The room was huge with lovely views and was very bright. The hotel serves free coffee, in the morning, and wine, in the evening, in the main reception area. Both were excellent and... More

Very friendly staff welcomed me as a Kimpton In Touch member, even though I booked this stay on Priceline. Forgot to check out a goldfish, since I was so excited by being given room 1711 (thanks to others for the advice about getting a high floor and a room ending in 1 or 11 for a view). Comfy bed!! Attentive... More