The staff at the hotel is very friendly and helpful. We had a nice, good sized room but my biggest complaint would have to be the simply awful towels! They desperately need to be replaced, particularly in light of the fact they request you reuse them. I stay in another intercontinental property across the country and their amenities and services... More

I grew up in San Francisco and Sunday brunches at the Top of the Mark restaurant were (and are) very special - with wonderful food and amazing views. As an adult returning to the city, I have had many pleasant stays in this hotel, and the neighboring Huntington. Unless one has severe mobility problems, the Nob Hill location is outstanding... More

The hotel has a picturesque location at the top of Nob Hill. My room was on the small side and the bathroom was tiny by even SF standards. The hotel doesn't have many elevators, and one is commandeered for use by the hotel lounge at the top of the hotel. For guests looking for a Nob Hill location, I would... More

this hotel is was built in the 1900s and has some interesting history. it's very beautiful and very old, but despite the age, the rooms are beautifully decorated and clean. they are small, but they really make it go along way with the lighting and decor. ok, so it's not cheap. but the staff (and i mean everyone, front desk... More

I stayed at this hotel on a trip with family. This is a beautiful hotel in every way. The architecture of the building is impressive and the decor inside matches the beauty of the exterior. The staff are professional and accommodating. Everything is well maintained, clean and gleaming. The location is wonderful and I challenge you to better views of... More

Spent 4 nights at this location. The hotel and the service was spot on no complaints. This is a upscale hotel, however we seem to find an extremely good rate that made it that much better. The beds and pillows are some of the best I have ever slept on. Only issue that put be off was that you had... More

Wonderful place to stay. No this not a modern hotel nor state of the art amenities. This hotel is a throw back to the old classic hotel stays of the past. Location is amazing and just a quick walk to Union Square. Rooms are simple yet charming. Parking is valet only. Trolly passes hotel and many really nice restaurants surround... More

We just wanted to visit San Francisco during the holiday season, and found a good price just before Christmas and New Years. Make sure that your deal includes the free breakfast, which is extremely nice! Park at the public garage just one block away, next to the church, for the best parking rate. You can walk to and from Union... More

This was an amazing hotel with old world charm and service. Although, we received a discounted rate by booking blind from Hotels.com they really sock it to you with the surcharges. Parking at the Hotel was $52.00 per day! ! ! Parking and incidentals cost us over $150.00 for a 2 night stay but it was truly an exceptional hotel.... More