When I am in San Francisco, I always try to stay at the Palace Hotel because it is one of San Francisco's most famous and historic hotels. However, as someone who has stayed at Luxury Collection Hotels from Venice, Italy to New York City ... service-wise this FAR misses the mark as a LC property. The grounds of the hotel... More

The Palace Hotel is located in a great part of San Fransisco. You are situated in the heart of great shopping, public transit, and restaurants. The hotel is extremely luxurious and gorgeous. The room was well priced and clean however quite noisy. We were able to hear neighboring rooms and whenever someone would pass by our door. Bathroom was clean... More

This was probably the hotel fastest check-in I've ever had, and I'm in a hotel almost every week. The hotel is big and grand, but very traditional decoration. The front desk staff is nice and helpfull. The Atrium is fabulous. And the rooms have very high ceilings.

A beautiful grand hotel but stuffy. Remonds me of some stays while in London. VERY comfortable bed but thin walls. (Noisy neighbors coming in at 1:30 am didnt help) Bathrooms were only so so. Small. Old. Poor draining shower (yuk) Large hotel. Desk staff were fine. Bellman were terrific and really aimed to please. Concerge was a joke and borderline... More

Luxury decor and very professional team. Location perfect for shopping and restaurants. Our room was very beautiful like every corner of this hotel. However, we could hear noisy water running through the pipes when our neighbor above or below or next to us took a shower at 1 in the morning. Not pleasant and not acceptable in a 5 star... More

The hotel's restaurant architecture is magnificent, and worth a visit for the ambiance alone. The hotel is located just a few blocks away from Union square, right in the heart of the city. However, the rooms are not as comfortable as one would expect from this beautiful hotel. The pillows are terribly bulky and hard, and are all alike. They... More

I love this hotel. The employees are super friendly and the location cannot be beat. The hotel is beautiful...like old Hollywood and very lovely indeed. The deluxe room was still a little small with one sink in a small bathroom but it still was ok for two people...They brought me new pillows since the ones on the bed were a... More

Yes, this edifice is excellent, as are the common areas on the main floor. Do NOT miss the atrium restaurant for architecture, and the food is good (albeit overpriced). Staff was average-nothing outstanding. Rooms were average-nothing outstanding, except for the very comfortable bed. As a matter of fact, my room had three of four handles missing off the bathroom window... More

I spent four nights at the Palace on business. I had a very enjoyable stay. I will probably return as it is the closest hotel the my office in SF and also a Starwood Luxury Collection property.However, it is not my favorite hotel in SF or the best hotel I have stayed at in SF. Location: The hotel is located... More