I spend about 100 days on the road each year for business and usually stay at 5 star hotels in Hong Kong, Beijing, shanghai, Tokyo, Singapore, Seoul, etc. I have a good point of reference for reviewing this hotel. Overall, I would say that the hotel is like many other (low) five star hotels that were built more than 10... More

My husband & I stayed for 10 nights in April. When we showed up, the front desk told me my reservation did not exist. I had confirmed the reservation with SPG the day before, who assured me the hotel had our information. My credit card had been charged. The manager on duty was dismissive, blaming me for the mix up.... More

Location was very good for restaurant, shopping and night life. Hotel staff was very attentive. They had SPG night when I was there and food was ok. I've had better food in the executive lounge. They installed wireless for the rooms during the second week when I was there for two weeks. Usually wireless is only available in the lobby.... More

We had an amazing stay. The pool staff were friendly and accommodating. It was a busy day and they helped us get a place where we could all be comfortable. The hotel room had an island style carpet and drapes, but the beds were very comfortable. I love the white tea aloe scented toiletries. The hotel is in an excellent... More

If this is your first trip to Guam then you need to reset your expectations as to what a "Westin" or a "luxury" property is - especially if you are used to the big cities in Asia or the US. that being said this property is nicer than most in Guam. Yes, it needs a refurbishment in most areas -... More

We just returned from a week's vacation in Guam and chose to stay at the Westin. This hotel is an excellent choice and in an ideal location. The Westin Guam is very clean, modern, and centrally located. The room was nice and spacious, but air conditioning is so-so. Its so humid there so prepare for your sheets and comforter to... More

Just returned from our vacation at Westin. I liked almost everything. The rooms were clean and spacious. The service was nice and helpful. We were traveling in a group of friends with children from 2 to 6, and the chef always prepared different dishes for our babies to order, as chicken and beef soups, stew meat, meat balls etc. That... More

Arrived at Westin Resort Guam at 10pm and self-parked. Signs for elevator to exit the parking garage were not in the right place so we had to drive back up to the hotel and use the valet parking due to luggage. The Valet told us we needed to pull up to the valet sign which was only 15 feet in... More

Stayed here for 3 nights recently on a short holiday. My first time in Guam and my first time to stay at the Westin there. Overall I was very happy with my stay and the room and service. I was upgraded to a corner king room on the end of the hotel near the street. That resulted in not having... More