The place is filthy inside. The rooms are in a state of ill repair. The staff is inattentive and does nothing to prevent rowdy individuals from making loud noise in the center atrium at 3:00 AM waking other guests. Having traveled to nearly 100 countries over the past 50 years I can honestly say this was the worst experience I... More

This is the first time I visited Guam. Guam is a beautiful island with great beaches. I spent a lot of time to search many information about the hotels. And, the Sheraton Laguna Guam Resort is the choice. The lobby look fine. The room is not so satisfactory. I hate the breakfast is almost the same between 3 days. The... More

I have tried many places in Guam and I keep coming back to the Sheraton - for its value and for its style. If you have never been to Guam you need to "reset" your expectations for what good looks like - there was a serious investment in development in Guam about 10-15 years ago - and most properties are... More

Location: far from city center Beach: no beach! It is at the ocean, but has no beach which was very disappointing for me. But, you can learn to surf if you wish, as they have teachers in house Building: old. Furniture is old and bath towels are very old! Service: very good, staff is generally friendly Food: average Pool: one... More

The lobby is beautiful and the staff is very friendly. We expected our rooms to be updated like the lobby, but they were very old and run down. The wall paper was peeling off of the walls in the hallway and rooms were in need of a renovation. The pool and slide were fun, but then again could definitely use... More

Arrival/Rooms - Front desk staff is fast, informative, friendly and overall awesome at what they do. I was in my room within 10 minutes of arrival. The rooms are good size, but if you value your privacy in the bathroom, get a suite. The bathroom walls are a thick plexi-glass and although there are blinds you can lower, they still... More

We stayed at this hotel in December 2012 for about 10 days and were very disappointed with the condition the property was at and the service. Since there is too much to complain about, I will just summarize the main points: - rooms are very old and run down, try to get the third floor, which is the only one... More

This was our 4th time in Guam but our first time at the Sheraton Laguna. We usually travel with our family, but this time it was just my wife and I for our 20th wedding anniversary. We stayed in a suite and they kindly booked us into the 11th floor. The suite was just gorgeous, lots of space and beautifully... More

We were very grateful that because of my Platinum status, we were able to check in at 7am after a tiring overnight flight from Manila. We were given an ocean-facing suite and it was really awesome! We were also granted late check-out at 4pm! The location is a 10 mins drive from the main tourist hub, and I appreciate the... More