Pulling into Rawlins Wy after a long day from what I observed of the city from the freeway I did not expect much. Don't judge a book by it's cover. In this case the hotel may be an older hotel but the staff are highly trained courteous and personable. Check in was smooth and painless. We got to our room... More

The hotel was clean and quiet. The carpet in the hallways was in desperate need of replacing. The common areas of the hotel smell old. The food in the restaurant was ok, but food choices when I checked in at night are limited in this town of 9,000. There was an older tv in the room. There is a desk... More

Well, her name wasnt Ming; actually I forget what her name was, I should have checked her name tag, but I was told if I brought my voucher to the breakfast the next morning it was free. I was turned away sternly with 5 minutes left. I suppose they want you payed up by the time it closes, not the... More

You are not getting an upscale room - but you are getting cleanliness and a great value for your money. This hotel looks to be undergoing some major fix ups. It is a bit dated - but the hospitality of the staff really makes up for things. They are in the process of re-doing the pool. I was sad that... More

Staff was friendly and helpful. Room was clean and comfortable. No excessive noise. All in all, no complaints.

Stayed here one night on a road trip. I drove along business 80 to look over all the hotels, and this appeared to be better than average, because it wasn't close to I-80 with traffic noise. There wasn't many people staying while I was there. I had a ground floor room with parking just outside - very convenient. Room was... More

I am not really sure what people mean by rude clerks or scary town....because I did not experience either of this! Upon check-in, the lady was very helpful with checking me in and answering my questions. I had laundry to do and they do not have laundry facilities because there is a laundromat right next door to the hotel (which... More

Overall, this was not a terrible stay, but a lot of little things is what lead to my low rating. I didn't voice my issues with the front desk at check-out because I wasn't asked, nor did she really seem interested in hearing it, but I did fill out my online survey for the property, and waited to review until... More

We always use Best Western Hotels while traveling on our Harley's. And over the years have only had one other bad experience. This one takes the cake though. When we arrived the front desk help acted completely put out to have to check us in. Any questions we asked were always responded to with a deep breath and then a... More