My wife and I stayed over Christmas eve in their fireplace suite. The room and hotel generally were reasonably clean. The poor girl that was stuck there was stuck there over the holiday was pleasant and accommodating. Menomonie in general is a bit of a poor, run-down town and this hotel shows it but certainly no worse than any of... More

My wife and I stayed here Sept 2012. It was evident that they have been working on upgrading the facility. The hallways and entry area have all been repainted and look goreat. Our room on the first floor was newly painted and look really good. The carpet in our room was new also. The carpet in the hallway and lobby... More

When we first arrived at 2:30pm there was no-one at the front desk. We rang the bell several times, and waited 15 minutes. No hotel employees anywhere to be seen. There were 4 parties waiting to check in. We finally called the phone number on one of the business cards, and here comes the general manager walking from the back... More

I recently stayed here when a long time friend of mine got married, and it was easily one of the best hotels that I've stayed in. My room included a king bed with a whirlpool, as well as a pull out couch. The room itself was very comfortable, and felt a lot bigger than it looked. The beds are pretty... More

We booked this hotel based on the positive reviews -- ended up with 4 rooms for the family. From the start our experience was poor. We arrived late and could not find the hotel. We drove around the area for 15 minutes and finally had to call. In the dark there was no way to see the hotel or find... More

My boyfrind, brother and I booked this hotel via Orbitz while en route from West Michigan to Balsam Lake for a family vacation. We knew we were going to get in pretty late and just wanted somewhere to sleep for the night so we could continue our drive in the morning. What a crazy experience. First, it was the only... More

I don't understand this site: We've been to so many places that were 4+ stars, and when we get there, they're absolutely terrible. This place is no different. Awful. Sweltering room when we arrived; warped carpet; holes in walls covered in what I have to assume was mold; overpriced; bad customer service, cheap food. Don't go here. Drive to Eau... More

I just stayed in the american inn last night (4/25/12) while visting a friend who goes to Stout. I came in pretty late trying to find a room and the girl at the front desk was more than helpful. Wish I would have gotten her name because the service she gave was outstanding. My room was very clean and quite,... More

We had traveled for 3 days and couldnt wait to get to our motel. Reserved a whirlpool room. When we arrived we were the only guests and the clerk was nice. The place needed a vacume but the reviews were good. We got to our room and the bed had seen better days, the jacuzzi was in need of a... More