While the rooms were clean and the staff was friendly, either they were inexperienced in running a hotel, or they were extremely thrifty. Towels were thin and scarce; we had to go to the desk many times to get towels because they hadn't provided enough towels for the number of guests in the room. We had one small 1.5 inch... More

Umm to start off our fridge smelled like marijuana. The parking lot wasn't plowed. Room smelled like smoke and our heater doesn't even work. We found a used tampon behind a table and you can tell the floor wasn't vaccumed for a while. The manager is a jerk and is never at the desk. The pool is quite small, no... More

In the Executive Suite second floor and had a mouse run across bed and grandson. Chased mouse into bathroom, and called management. They came with a slipper to kill mouse in bathroom. Left with mouse, but when grandson went in to use bathroom the blood and guts were still on floor and wall! Took all night to calm him down.... More

.Room smelled like smoke. The bathroom was nasty. The tub was full of dirt.I believe that the room hasn't been clean since the hotel was built!!!!!!!!!!!.And how did it get a 4 star rating.I will never stay at an american value inn ever.

Apparently "eco-friendly bathroom amenities" means no facial tissue, toilet paper you could write a novel on (literally), near soap-less bar soap (more like a small chunk), no shampoo and only two bath towels. ... Owners appear to live on the premise and were friendly, but they need to do better at keeping the place clean and maintained. Lights by the... More

Yuck - not clean - hard water stains everywhere - stained sheets - stained towels - stained shower curtain - stained sink - wear and tear everywhere. Breakfast area was not kept clean - stained chair upholstery. I don't think I will stay at this franchise no matter where they are located.

Room was nasty, refride had brown oose in it. pillows and sheets are brownish tan large like coffee stains on them. Toilet was plugged upon arrival and when my sister went to shower by the time she got the soap out of her hair and eyes she screamed in horror as to the water cominng out of the shower head... More

Service was attentive, but I will admit that we didn't have any special requests, not even a wake up call. The room smells of mold and wet dog, the towels are crunchy and we only have two of them, the bed comforters are trashy and if it wasn't for them being such dark colors i'm sure they'd be majorly stained... More

Unfortunately this is the only hotel in town - at least the only one we could find. Lake Mills is a wonderful little town, too bad this is their only hotel. The first issue were hidden costs - they charged us for an additional adult in one of the rooms (I rented 2 rooms). They only provided 2 bath towels... More