This one of the few times I stayed at a resort that had no newspaper available, no breakfast available (except a very expensive Sunday brunch) and no coffee available. After a day in Lake Geneva we arrived back at the hotel and found at 4:30pm our room not made up. Management corrected this but this kind of thing should never...
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Thank you for taking the time to write us a review and give your feedback. I am very disappointed that you found your stay to be average. I apologize that the WiFi was an issue, we had been having some intermittent wireless issues this month but I believe this has been corrected. Breakfast, Coffee and Newspapers will be available everyday...
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I've stayed at this resort many times over the past several years, but it was obvious this time that the Geneva Ridge is under new management! The service was spot-on, and over and above the call of duty. The rooms are very comfortable, and the bed was GRRRRREAT! I slept like a baby.
We were part of a group event,...
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Joe
I am glad to hear that you enjoyed your most recent stay and that you experienced the changes we have been making to the service and physical aspects of the property. I have made note of your constructive criticisms and will be taking steps to correct these moving forward. Thank you for taking the time to write us a...
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Had a getaway this past weekend, and the rooms were clean, beds comfortable and the staff was commendable. Beautiful views of the lake.
Thank you for taking the time to share your experiences with us! I am happy to hear that you enjoyed your stay with us. I will make sure that Chris, Jason, Rocky, Jenn and Lori see your comments about their impact on your visit. Thank you again for taking the time to write a review. I hope that you are...
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My husband and I checked in on Friday 5/18, while we were standing waiting to check in because the other girls were busy with other customers - Chris came from the back and had us checked in, in a matter of minutes - he was very professional and we were off to a great start. Chris accomodated us with a...
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I am glad to hear that you had a "Fantastic Weekend" and thank you for taking the time to share your experience in this review. I will make sure that Chris, Jason, Rocky, Jenn, and Lori see your review and are recognized for the impact that they had on your stay. Please come back and visit us again soon! Thank...
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I had a wonderful stay at the Lodge at Lake Geneva Ridge. They have very comfortable rooms with beautiful views and a very professional staff.
Thank you for taking the time to share your experience with us on TripAdvisor. I am happy to hear that you enjoyed your room, the view and our staff. I hope that you will find time to come visit us again once the patio is finished. Thank you again!
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I stayed at the resort this past weekend. My husband and I wanted a nice weekend getaway for our first anniversary. When we arrived the front desk service was a little slow but eventually another person came out to help. There was a problem with our reservation, we had paid twice. We had purchased a groupon and the person that...
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Wanda
Thank you for taking the time to write us a review about your experience. I am sorry about the wait to check in and the fact that you were charged twice. I am happy to hear that it was taken care of for you right away and that Chris provided you with a professional level of service. I am...
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I enjoyed my relaxing stay at this beautiful place! The view of the lake was breath taking! Everyone working there was so enjoyable too! The room was wonderful and very clean. They have the best coffee! I didn't have my morning coffee and ordered some while I was in the lobby and it was so good that I passed on...
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Wendy
Thank you for taking the time to write us a nice review about your stay and experience with us during your most recent visit. I am glad that you enjoyed the views of Lake Como, the staff and your accommodations. I agree the coffee is fantastic. I also look forward to your next visit to Lake Geneva. Thank you...
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I had the opportunity to stay at the resort in May with my cousins and sisters for a fantastic 'chick trip'. The rooms were clean, comfortable and nicely decorated. Going from California to Wisconsin for the first time, it was wonderful to see what a Midwest spring looks like. The grounds were beautiful. We enjoyed Happy Hour in the bar,...
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Kim
Thank you for taking the time to write us a review. I am glad to hear that we could be the host of a successful family reunion, or "Chick Trip" as you put it! I agree spring in Wisconsin is spectacular, May is the perfect month to experience it for the first time. I hope that you do find...
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Like so many other folks on here, I purchased a groupon for a two night stay at a great dal which also included a $50 food credit.
I thought the property was beautiful and the checkin only took minutes. Our room was very nicely decorated and extremely clean with nice touches like a coffee maker and mini fridge.The bathroom was...
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Barb
I am happy to hear that you took advantage of our successful offer through Groupon! Thank you for taking the time to write a review about your experience. I am glad that for the most part your stay was a good one, but I am sorry that you did not have an excellent experience in the restaurant. This is...
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We like the majority of reviewers on here were staying here on a Groupon. This motel is trying to comeback, but still has a ways to come. We did not have a lake view, we had a view of the parking lot, but I felt our room was nice and had been updated. There were few people staying at the...
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Thank you for taking the time to share your experiences in this review. I am glad to hear that you took advantage of our Groupon offer. I would agree with the title of your review and have made significant progress in re-opening the property (now under nee ownership and management). I am sorry that your experience, particularly in the lounge...
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