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Country Inn & Suites Charleston-South

2.5 of 5
105 Alex Lane, Charleston, WV 25304
Hotel amenities
Country Inn & Suites Charleston-South
Ranked #13 of 23 hotels in Charleston
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67 reviews from our community

    Trip type
Traveller rating
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    9
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Date Rating
Flushing
Top Contributor
57 reviews 57 reviews
4 hotel reviews
Reviews in 27 cities Reviews in 27 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 7 May 2013

Our visit in May 2013 found to our surprise the entire hotel was being remodeled. We were located on the 3rd floor which we think was already refurbished. Everything was nice and clean. If you don't mind a little dust and noise during the daytime all went well. Their free breakfast was up to their usual standards. When the renovations... More

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Metamora, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 14 April 2013

We were coming back from a army graduation and wanted to sight see in Charleston WV and decided to stay here as this was the only room left in the area. First problem is if you pay by cash you have to put 150.00 down and also a credit card hold so you will have to front almost 300.00 for... More

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Carlson Hotels C, Online Customer Support at Country Inn & Suites Charleston-South, responded to this review
23 April 2013

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or... More

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Fairborn
Top Contributor
73 reviews 73 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 9 April 2013

We found this Country Inn to be clean and well maintained. The room had a microwave, refrig and large screen TV. The bathroom was very large. The heating/cooling unit was great! It had actual temperature settings and the fan had a pleasant noise level. The breakfast was hot and the dining area was clean.

Was this review helpful? Yes 2
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review
17 April 2013

Dear Valued Customer, Thank you for taking time to write your review about your stay at our hotel. I am Glad to hear you enjoyed your stay with us. We hope you can visit us again in the future. More

East Lansing, Michigan
Top Contributor
147 reviews 147 reviews
30 hotel reviews
Reviews in 60 cities Reviews in 60 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 12 March 2013

This property is clean and well kept. It is 12 years old, and began renovation March 4. Hopefully this will mean improved sleep quality from new mattresses and improved selections in the breakfast area. We have stayed at several Country Inns. This one is very quiet, and in a good location. The renovation will only help.

Was this review helpful? Yes 1
Nancy W, Front Office Manager at Country Inn & Suites Charleston-South, responded to this review
6 April 2013

Dear Valued Guest, I am sorry to hear you found the beds uncomfortable during your stay and you had issues with our breakfast. We are replacing our mattresses during our renovations. We are also hoping with the new kitchen our breakfast will meet with our guest approval. We hope to see you again in the future. JerriAnn Customer Service More

On The Road
Top Contributor
108 reviews 108 reviews
86 hotel reviews
Reviews in 65 cities Reviews in 65 cities
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed 28 February 2013

The staff at this hotel is so friendly! We stayed at this hotel over the Christmas holiday while visiting family in the area. We had a great rate at this property, and felt the value exceeded the rate! The hotel was so nicely decorated for the holidays - it was almost like staying at home! The room was spacious, clean,... More

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See 3 more reviews by admit_it for Charleston
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review
6 April 2013

Dear Valued Guest, We are happy to hear you enjoyed your stay with us over you holiday vacation, I do apologize for the issues with our breakfast during you stay. We are currently under renovation and with that we are getting a new kitchen and breafast area and we are hoping that will improve our breakfast considerably. We doo hope... More

Toronto, Canada
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 42 cities Reviews in 42 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 13 February 2013

Nothing to complain about. The staff were friendly and helpful. Our room was in great condition. The beds were comfortable. Breakfast was tasty. Our family made use of the fitness room, the pool and the guest laundry and all met our expectations. I will happily book here again if I'm in the area.

Was this review helpful? Yes
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review
16 February 2013

Dear Values Guest, I am happy to hear you had a fantastic stay with us and that you and you family made use of the amenities our hotel has to offer. I am also glad to hear our staff was friendly and help to you and your family. We look forward to your next visit with us. More

Bardstown, Kentucky
1 review
5 of 5 stars Reviewed 1 February 2013

I just checked in to this hotel after being caught in the snowstorm on my way back to Louisville, Kentucky from Washington, DC. I tried the Motel 6 next door but the woman working the front desk (or should I say, walk up window) was less than accommodating and I didn't quite feel comfortable at the property. Walked next door... More

Was this review helpful? Yes
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review
11 February 2013

Dear Valued Guest, I am glad you enjoyed your stay with us. Thank you for your comments. More

Fostoria
2 reviews
5 of 5 stars Reviewed 30 January 2013

My sister and I were recently in the Charleston area because of a death in our family. We stayed at the Country Inn & Suites and we were so glad we did. They gave us a reduced bereavement rate for out-of-town family members, When I asked staff if they knew of a nearby restaurant that would be able to provide... More

Was this review helpful? Yes
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review
4 February 2013

Dear Values Guest, We are glad you enjoyed you stay with us, and that our staff could help in your family's time of need. We hope that your future stays with our hotel are under happier circumstances. Thank you for taking the time to submit your review. We appreciate your kind words about our hotel and staff. More

Southside Virginia
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 10 January 2013

Over the past 6 years we have stayed at this Country Inn & Suites many times. We are always pleased with the clean rooms and the helpful staff. Our most recent visit was exactly what we expected. We can add very little that has not been covered in other reviews. Our stay was great and I am sure we will... More

Was this review helpful? Yes
See 8 more reviews by roustabout for Charleston
Nancy W, Manager at Country Inn & Suites Charleston-South, responded to this review
16 January 2013

Dear Vauled Guest, Thanks for your comments. The managment and staff are glad that you enjoy your stays with us. More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 December 2012 via mobile

I stayed 2 full weekends loved it will stay here every time I come down this way best place I have ever stay in clean very nice staff and very friendly breakfast was the best I had bed made every day washer and dry to do my wash

Was this review helpful? Yes 1
Nancy W, Manager at Country Inn & Suites Charleston-South, responded to this review
18 December 2012

Dear Guest, Glad you had a wounderful stay. Look forward to having you stay with us again in the future. Managment and Staff Country Inn & Suites Charleston, South More

 
 
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Additional Information about Country Inn & Suites Charleston-South

Also Known As:
Country Inn & Suites Charleston-South Hotel Charleston
Country Inn And Suites Charleston-South
Country Inn & Suites Charleston-South Hotel
Country Inn Charleston
Charleston Country Inn
Address: 105 Alex Lane, Charleston, WV 25304
Region: United States > West Virginia > Charleston
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Charleston
Price range (per night): $108 - $153
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Come stay with us in the mountains! Our hotel is located in the beautiful capitol city of West Virginia. We have available numerous outdoor activities such as snow skiing, white water rafting, golfing and biking trails.Within one block of our hotel are many choices of restaurants, bowling and malls. We are also close to the Governor's Mansion, Appalachian Power ball park, WV Cultural Center, and The Clay Center for the Arts. ... more   less 
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