We were travelling with our two young children to the Yakima area for the weekend. I won this hotel on a priceline bid of $46/night. I was a little nervous after reading some of the reviews of the hotel that it would not be suitable, but this was far from the case. On arrival, the front desk clerk, although not...
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Went on a wine tour with friends and had a good experience as usual. Nothing overly special about the room or hotel, but exactly what you would expect from a Marriott property
Dear Krudean,
Thank you so much for taking the time to write your review, as we love to hear from our guests. I am glad to hear we were able to meet your needs! Our staffs always strides to please our guests and are always happy to hear that their work had made a difference for your stay.
We hope...
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I see the other reviews on service and after staying here for a week, with another 2 weeks to go, I must say the staff here is on it! If you have a problem, consider it handled. If you need to stay longer than expected, no problem. And the coffee? A non issue. I am relocating to Yakima and have...
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Dear Emmjay0602,
Thank you for your encouraging comments. We appreciate hearing from you and have let the entire staff know that their efforts have not gone unnoticed.
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I booked this hotel through priceline. The only thing that kept me from ranking this hotel as Excellent was my check in. I saw the parking lot was empty so I asked if I could have a room with two beds. The front desk agent said..."you are in a pre paid room and the best I have is a roll...
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Dear Dougers79,
Thank you for your comments and concerns. We do value our guests input and are always looking for ways to improve our service.
Unfortunately Priceline reservations services online offers only specific room types that are offered that date, due to availability. The hotel cannot change room type without effecting the entire reservation. We are only able to change...
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Overall it was a good stay, the room was clean and the service was fast and friendly, however, the noise from others rooms was louder than it needed to be for a new property. Bed sleep quality was fine, although the bed coverings seemed a little cheep.
Dear Guest,
Thank you for your kind comments! We apologize for the noise issues that you experienced and we have taken steps to improve in this area. We look forward to seeing you again on your next stay.
Kind Regards.
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I have stayed at this hotel on three different trips over the past year. I do find this hotel to be a very standard Fairfield Inn. I do look around for prices and find this property always has the best rate in Yakima. I enjoy the location as it's close to where I need to be. The breakfast attendant was...
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Dear Aug08brid,
Thank you for taking the time to give us some feedback of your stay! It is with great pleasure to hear that our staff was very friendly and helpful to you. We value every feedback that we receive from our guests and make a very deliberate effort to improve our service based on these feedbacks.
We look forward...
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Stayed at the Fairfiled initially for three nights, but found Yakima to be lacking in family fair so we decided to stay for only two nights. Had no problems cancelling the third night. Hotel was in good condition, clean and had no problems with the staff. Went for breakfast for one of the days and it was good. They offer...
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Dear Coltsever,
We love to hear back from our guests and in our eyes; there are no negative feedback, only constructive ones. I apologize for the issues that you had experienced during your stay. Please know that we take every feedback very seriously and are doing everything we can to improve what we offer to our guests. Wi-Fi has been...
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I stayed here 2 nights on the Marriot equivalent of frequent flier miles (in other words, I didn't have to pay for the room), and was very satisfied with this hotel. It is in a convenient location, has a very friendly and professional staff, and is very clean and comfortable. I would definitely stay here again, and this is where...
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Dear Soggy_Sun,
Our staff love to hear from our guests whether it is good or bad experience. Our goal is to provide a comfortable and satisfying stay for our guests, so we are always happy to learn from our guests on how we can improve our service. I am very happy to hear that our staff was able to meet...
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I personally saw a staff member slam a door in a guest face and push children out of the way to stock items during breakfast. When complaints were made the the staff they insisted that we were causing the problems. I was mearly complaining about what I had witnessed and the staff got extreamly defensive. I was causing no problems...
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I travel to Yakima 4 to 5 times a year and have started staying only at the Fairfield. The staff is nice (although the last 2 times the assistant manager has been a bit snotty).
ALSO...I always call a few weeks in advance to make a reservation- sometimes I have my wife call. EVERYTIME we always get a different room...
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Dear Sunocday,
Thank you for your comments and concerns. We take all comments into consideration. We have also updated the system in an effort to provide our guests with the best possible rate during booking. This process is also helped if you request Triple A or ARRP rates for our standard rooms. We are also looking at a few different...
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