This was our third stay at Howard's. The first two were very nice, in a spacious, clean, and comfortable room (with a gas fireplace) and welcomed our pet. Our most recent visit, just last Sunday-Tuesday, was less so. I don't know if the ownership has changed, or it's that the pandemic has decimated the workforce in tiny Pateros, but the staff was way different than we were used to. The woman who checked me in apologized for being new, but apparently was not given much training before she was thrown to the wolves. After 20 minutes at the desk, me trying my best to be patient, and her trying frantically to work the computer, I was finally given our room keys and told I could "do the paperwork" later. It was not a difficult check-in to process. I had a reservation with all information already given. I can only imagine how the poor woman would have handled a walk-in. The next day, my husband had a few words with the manager over said paperwork, which stated that since we had a pet, we "were responsible for damages allegedly caused by our pet". My husband crossed out the word "allegedly", as "damage" pretty much would be a subjective decision on the management's part. This did not go over well. It kind of set a tone. There was one ADA parking spot by the front door, which we used, as my husband has mobility issues, and we have an ADA placard. Some employee or guest, driving a huge club-cab dually pickup, insisted on parking in the cross-hatch of the ADA space several times, despite there already being a car in the legal space (ours). This was also rather irritating. They did serve a continental breakfast, which many properties have reduced or suspended. The room was, as stated before, roomy, with small patio overlooking the Columbia River, a gas fireplace, and a comfy easy chair and ottoman. They have cut back to no housekeeping on multi-day stays. The wastebaskets got rather full. For the Standard Room Rate of $280 plus $30 tax per night, I think housekeeping could have at least dropped by to empty the trash. On this visit, the towels were thin and dingy, and the sheets were rough like muslin. Not at all as they had been before. I realize that every business has been adversely affected by the pandemic, and we tried on this 2-week trip to be understanding and not demanding. Howard's was our last stop,and maybe we were just tired after 2 weeks on the road, but it just wasn't the same place it was on the two previous visits.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.