I stayed at the ellensburg best western for my first time in May of 2012. I checked in very late and the guy behind the counter was very attentive and courteous I belive his name was David. I came up to the room and was very pleased to see a kitchen. I went right to bed in the comfortable beds...
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It gives me great pleasure to find that you had such a wonderful experience with us here in Ellensburg! I always love hearing when my guest's had a great night with us! I will be sure to let my breakfast attendant as well as David know how their efforts went to make your stay more enjoyable, I am sure it...
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This hotel was one of the most expensive I stayed at on a recent road trip. There is really nothing special about the property. I got better value at other hotels on the trip. The breakfast is what you'd expect at this price level. The rooms are a bit on the dark side.
The hotel is pet friendly so you...
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I am so very sorry the location of your room was an issue for you while visiting with us. We try to take care of our guests that are bothered by pets so that you don't hear the comings and goings of them. I thank you for your honest review so that we can continue to make improvements to our...
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I was very impressed with the facility & staff's level of dog-friendliness, but this enjoyment when even farther when I woke up to a fun breakfast spread (both healthful and filling)! In addition, the front desk staff went above and beyond when I forgot a very delicate necklace in my hotel room and called from Seattle. Dorthy (I believe this...
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I thank you so much for your generous review! I am so relieved that we were able to get you your necklace quickly! I will also let Dorothy know that you are thankful she was able to help you out! We look forward to your next visit with us!
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My husband and I often seek out Best Western Hotels on our U.S. travels. This Ellensburg Best Western was among the best. Stevie was at the desk for our arrival and was welcoming and efficient. Our room was spotless and lovely. The king size bed was comfy. My husband was happily involved with the good size TV while I read...
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I am so excited that you enjoyed The Palace Cafe! It truly is a wonderful restaurant located in the heart of Downtown Ellensburg close enough so that you can wander around to see the great shops we have there also!
I hope you come back soon to enjoy the comfort of our rooms! We look forward to your next visit!
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Price was high for this quality of property. The smell in our room was sickening as it seemed they overused the air freshener or some sort of perfume like smell. We had to leave our window wide open the entire night-and then heard all of the outdoor noise while trying to sleep.
It greatly concerns me that you had to subject yourselves to all the street noise while you were trying to rest. I am so very sorry that this happened to you! We would love an opportunity to make this up to you! While preparing for your next stay it would be my pleasure to speak to you directly so that...
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The Front Desk custovmer Service her name was Lindsay was absolutely superb!!!!! She was so nice and helpful and went way above and beyond to assist us!
Thank you so much for this wonderful opportunity to recognize my staff for a job well done! We look forward to your next visit where we can serve you another fabulous time!
Have a wonderful week, and don't forget when you come back to check out our beautiful hiking/walking trails not too far from the hotel!
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Taking a friend, a recent widow, and her dog to Coast Guard Sector Seattle for a memorial to bury her husband a sea...this was a wonderful, dog friendly respite for a few days near her sister and only a few hours from Seattle metro area. The beds were great! The rooms were clean and mostly quiet. There was a state...
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I hope that your friend had a wonderful service for her husband! It thrilled me to hear that you had a wonderful stay on your way to the cerimony. I am sorry the train whistle inturrupted your sleep on the first night. Grateful that you were able to switch to a room that suited you a little better. I hope...
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I have to confess I had rather modest expectations of a Best Western, but this was a gem. Check in was very friendly, quick, and professional. We grabbed a fresh cookie from the front desk and went to the breakfast room to get some coffee - the member of staff on duty on the desk beat us to it in...
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I am so very pleased you had such a wonderful experience with us! I will pass on to my staff how wonderful their efforts made your stay! I do hope you get a chance to come back and visit us again soon : )
Now that Spring is here there are so many more fun things to go out and...
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We stayed here on our way back from Astoria. We picked this Best Western after having a great stay at the Astoria Best Western. This one was not as clean, plumbing in room didn't work had to go to the desk at 10pm they gave us a plunger to fix it. Toilet and the sink still didn't work right. Went...
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I am very sorry we did not exceed your expectations in regards to the inconvenience in your room! I would love to personally discuss in detail how I can help you in resolving this matter. Please feel free to contact me at the hotel (509) 925-4244 I am available Mon-Wed 7am-3:30pm and Thurs and Friday 8:30am-4:30pm.
I thank you for...
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Spent 2 nights here for a short trip. We had a 2 bedroom queen suite. The 2 beds and a TV were in one room and the other room had a small kitchen, a desk and chair, tv, small couch and bathroom. Kitchen had full size frig, with freezer, dishwasher, microwave, stove top burners and some glass dishware and silverware....
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I am very pleased you enjoyed your stay with us! We are very pleased that we have all these great places to eat withing walking distance of us. Just down the road we also have a park (Irene Rhinehart Park) with a little area for swimming so that when the weather warms up you and your family can have a...
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