I was here for a week long conference where I had no choice but stay. I would never stay here again. There were roaches big and small, to say that I am sensitive is an understatement I don't do bugs which I why I stay in a hotel as opposed to in a tent outdoors. What Do I see but...
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There are several reasons not to stay here.
1) I love dogs. Don't get me wrong. But even as a dog owner, if I am traveling with a my dog I will try to let the front desk know that I have a yappy dog. I don't have a yappy dog but the person next door to me did have...
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Dear Estela C,
We appreciate you taking the time to let us know about your stay. We are a pet friendly and we do our best to separate people with pets and without. Unfortunately someone with a pet was next to your room, however I'm not sure if you called to let us know, but we are very prompt with...
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When we pulled up it was like a ghost town, which should have told me something, but considering it was a Sunday night I didn’t think much of it. The reception area was clean and the lady at check in was friendly. I had requested a higher floor, but was given a ground floor which wasn’t a big deal. The...
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Dear Travelagent15,
I'm sorry your stay with us did not meet your expectations. We do our best to provide every guest with the quality accomodations they deserve while in our hotel. The reason you were more likely than not kept on the ground floor was to keep you separated from the school groups that were in our hotel for that...
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I recently had an awesome experience at the Patriot Inn when the Gold Star Wives of America, Inc.; Azalea Chapter hosted there sixty fourth Middle Atlantic Region Conference in Williamsburg, VA. The overall staff was very friendly and they were flexible and always willing to help. The staff went above and beyond expectations. I was impressed with the entrance it...
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Dear P J,
Thank you for taking the time to let us know about your stay. I'm glad we were able to provide you and your conference with a great overall stay. As you stated, it's important for us to provide a memorable impression from the time you walk in the door to the time you check out, and it...
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The pool was dirty with no lifeguard. The on-site dining was awful. The food was slow to be served and piecemeal. I don't this the waitress was really a waitress, probably pulled her from something else to fill the gap of being insufficiently staffed. I understand trying to keep staff to a minimum during non-peak times but his was during...
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Dear Rogersta,
Thank you for taking the time to let us know about your stay. I'm very sorry we were not able to meet your expectations while staying in our hotel. We strive to keep every area of our property as clean as possible, so it's disappointing for me to hear that you found an area not cleaned properly. I...
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I have been staying at this hotel about 2 or 3 times a year for the past 14 years. My stays usually involve business conferences or conference planing. In the past 5 years,while under new management, the hotel has been modernized in many areas and upgrades continue. The management and staff are most accommodating and friendly. I will continue to...
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Dear Larry F,
We greatly appreciate your continued patronage to our hotel over the years. It's great to know that we have provided consistent results for you and your groups while you have been a guest in our hotel, and that is what keeps you coming back. The changes we have made, and continue to make, is to ensure a...
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Had a awesome stay here. We needed a good clean room and thats what we got. We decided to go out for our daughters spring break. We were exhausted after Busch Gardens and came in to a nice relaxing room. The breakfast was good. The front desk staff was awesome and very accommodating. The beds were really comfortable got a...
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Dear Michael S,
I'm glad we were able to provide you with the quality and comfort you expected from our hotel. Our goal as a hotel is to provide consitent quality to guests like yourself, so that in the event you return to the Williamsburg area we have the opportunity to see you again as a return guest. Thank you...
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Stayed here on a spur of the moment overnight trip Easter weekend. Had a suite with pull out sofa. Bed was a little saggy but ok for overnight. Room showed its age a little but was clean (as was bathroom). We found it to be very quiet...especially the bar when we were there. Lots of parking and close to lots...
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Dear Elphie1162,
We appreciate you taking the time to let us know about your stay. I'm glad we were able to help you enjoy your time here in Williamsburg. It is important to us to make you feel comfortable while taking in everything Williamsburg has to offer. I'm sorry you found the breakfast service less than satisfactory, I will most...
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My family needed a clean, yet dog friendly hotel; and we were mostly happy with the Holiday Inn Patriot. The front desk staff was extremely nice and welcoming! When we had booked our room short notice, only smoking rooms were available; however, I asked if by chance we could be moved to a non-smoking room if one opened up (due...
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Dear Partyof4Alexandria,
I'm verry sorry we weren't able to provide you with a completely satisfactory stay. It sounds like we exceeded your expectations in some areas, and let you down in others. We do try and make sure all of our mattresses are up to date and provide each guest with a quality night sleep. I'm pretty sure the mattress...
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I travel extensively and normally stay at either Crowne Plaza or Holiday Inn. This Hotel is just not up to par. I had room 302. Nice size room but the negatives were no outlet to plug in your laptop at the desk area. A small desk with no light and no electrical outlet made it a useless fixture. The curtains...
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Dear Epstem,
We appreciate you taking the time to let us know about your stay. I'm very sorry you had these issues with your room. We do our best to maximize the space of each room we have, in return giving our guests a more comfortable stay with us. We obviously need to check the arrangement of that room as...
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185 Reviews
224 Reviews
