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All 6 Scarborough hotels »

Sunmoon Resort

3.5 of 5
Hotel amenities
200 West Coast Highway, Scarborough, Western Australia 6019, Australia
2.5 of 5 stars 31 reviews
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31 reviews from our community

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Traveller rating
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8Aussietravellers8
Melbourne, Australia
Senior Reviewer
8 reviews
6 helpful votes
4 of 5 stars Reviewed 5 February 2012

Well i have just returned from Perth for business and stayed at the sun moon resort (my normal hotel was unavailable), this place is well presented however it lacks in certain things that would make a holiday. The rooms were ok if you just wanted a room but could do with a major overhaul - which is a problem because... More

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Paula F
Albany, Australia
Contributor
16 reviews
7 helpful votes
2 of 5 stars Reviewed 27 January 2012

My daughter and her boyfriend paid $300 to stay one to attend a wedding. Before booking and paying they called to confirm if they could check in early as they were traveling from Albany to attend a wedding that afternoon. On arrival they were informed because they were nearly fully booked the previous day they could not offer early checking,... More

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Conrad Broad, General Manager at Sunmoon Resort, responded to this review
29 January 2012

Dear Paula, Thank you for taking the time to review our resort. Our apologies are extended that your daughters request for an earlier check in prior to our advertised check in time of 2pm was not met. We do try to accommodate all guest requests were possible. It was disappointing to learn that the customer service afforded to your daughter... More

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Toaster4711
1 review
3 of 5 stars Reviewed 6 November 2011

Stayed here rather frequent on business due to its location. Unfortunately I found staff rather abrupt and rude. Roaches in the room, half full fridges. However what pushed me over the edge was simply a "lost" Reservation which resulted in increasing the price from 200 to 240 aud allthough I have been a regular and was after 6 nights mid... More

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arwenb1
Perth, Australia
Reviewer
3 reviews
3 helpful votes
1 of 5 stars Reviewed 6 November 2011
1
person found this review helpful

my daughter and her boyfriend went to stay in this hotel yesterday.they are from perth so they decided to stick to a local hotel not to far from home.they were celabrating an anniversary,so they were pretty excited to be staying in the hotel..after finishing work they drove down to the hotel and was greeted by a very rude receptionist.they had... More

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Nigelly
Perth
2 reviews
1 of 5 stars Reviewed 30 September 2011

I paid $230 per night for a two bedroom villa which would rate as probably one star if that. Ceiling in the shower has mould. The paint on the ceiling was peeling and the patch up job on the ceiling was terrible. The smoke alarm was hanging from the ceiling and not functional. The verticle blinds had blades missing. Pots,... More

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Sven W
Perth
Senior Reviewer
9 reviews
4 helpful votes
4 of 5 stars Reviewed 26 September 2011

Either the previous reviewers of this resort have overly high expectations or were just plain unlucky. I've stayed here twice in the last 12 months I believe I have received what I paid for, if not a little more. During my first trip it was my partner and I spending a few days in Perth. The young lady at the... More

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jlsanders
Ballarat, Australia
Reviewer
4 reviews
4 helpful votes
3 of 5 stars Reviewed 18 September 2011

The lady of the house chose this property whilst we waited for a flight back from Exmouth. When we arrived I checked the previous reports and battened down for the worst. Sun moon is NOT a resort. It is a cheaply constructed,acoustically challenged motel on the wrong side of a busy highway in a beachside suburb of Perth . It... More

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Traveller1089
Perth, Australia
1 review
2 of 5 stars Reviewed 18 June 2011

I dont like writing bad reviews but this place charged a lot of money for very little. We booked a queen spa room, the walls were very thin, we could hear everything in the rooms either side and above us and we were facing a very busy main road so the traffic noise didnt stop. Only half of the spa... More

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lovecoffee2
Singapore, Singapore
Contributor
12 reviews
10 helpful votes
3 of 5 stars Reviewed 16 June 2011

2 years ago I stayed in the Scarborough Backpackers ( Sunmoon hotel is part of the chain of Scarborough apartments) for 2 nights and was given very good service. So good that despite the not so good feedback in this page about Sunmoon, I decided I will try them out. So I booked 3 nights at Sunmoon this time. I... More

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TerryH12
Melbourne, Australia
Reviewer
4 reviews
3 helpful votes
1 of 5 stars Reviewed 14 May 2011
1
person found this review helpful

Unfortunately, we had prepaid the accommodation at this "resort" as we travelling with a group of people in Perth for a masters swimming meet. On arrival we were told there was a problem with our 2 bedroom villa unit and we had been upgraded to a 2 bedroom apartment. It turned out to be a grubby, poorly furnished, one bedroom... More

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Sunmoon Resort Also Known As

  • Sunmoon Hotel Scarborough
Address: 200 West Coast Highway, Scarborough, Western Australia 6019, Australia

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