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Mercure Manchester Norton Grange Hotel and Spa

4.0 of 5
Manchester Road, Rochdale OL11 2XZ, England
Hotel amenities
Mercure Manchester Norton Grange Hotel and Spa
Ranked #7 of 8 hotels in Rochdale
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345 reviews from our community

Traveller rating
    90
    127
    65
    43
    20
See reviews for
Families
54
 
Couples
125
 
Solo
21
 
Business
80
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Basingstoke, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 15 May 2013

I had a very agreeable stay at Norton Grange on a recent business trip. The leisure centre was excellent, the restaurant food was very good and the room was homely and comfortable with a clean and modern bathroom. To cap it all off, the staff were extremely helpful, particularly in returning an item to me that I left behind at... More

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York, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 12 May 2013 via mobile

Just returned from Norton Grange lovely hotel. We were greeted by a lovely welcoming girl on reception. The hotel had a wedding on and were really busy yet nothing was too much trouble for her. We had a lovely room. The spa facilities at the hotel were great, huge pool. All of staff were great and attentive. Would definitely return,... More

Was this review helpful? Yes
Donald_Stewart, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review
13 May 2013

Dear Guest Thank you for your kind words following on from your recent stay with us. I will pass on your comments to the rest of the team. It’s always nice to receive such great comments and we look forward in welcoming you back to the hotel sometime in the near future. Kind regards Damon Yoxall General Manager More

London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 11 May 2013

Stayed here whilst visiting family in Rochdale. There was an offer on so it was pretty cheap. Location was fine- not really close to town, like a 6pound cab ride. The staff were friendly and helpful. There was a wedding reception happening when we arrived, so hard to get into the door, but our rooms were far away from the... More

Was this review helpful? Yes
Donald_Stewart, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review
13 May 2013

Dear Guest Thank you for your kind words following on from your recent stay with us. I will pass on your comments to the rest of the team. It’s always nice to receive such great comments and we look forward in welcoming you back to the hotel sometime in the near future. Kind regards Damon Yoxall General Manager More

Yorkshire England UK
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 10 May 2013

Restaurant, only had the meal so don't know about the Hotel. The restaurant Staff was too formal and very slow and unable to exchange any conversation what so ever, never even asked if the meal was OK, or was everything fine. The food was poor and very bland and tasteless. We were there as a very large group booking, which... More

Was this review helpful? Yes
Donald_Stewart, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review
13 May 2013

Dear Guest Thank you for your comments regarding your lunch at the hotel last week. I will be speaking with my Head Chef and Restaurant Manager regarding this to ensure corrective coaching takes place. Kind regards Damon Yoxall General Manager More

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Rossendale, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 9 May 2013

We attended our 3rd wedding/event weekend at Norton Grange Hotel & Spa in Rochdale and as previously encountered they could not find our booking which was made months ago, this also happened to other members of the family also attending this weekend. My sister and her daughter were not only told that they could not find the booking but that... More

Was this review helpful? Yes 1
Donald_Stewart, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review
13 May 2013

Dear Guest Thank you for your kind words following on from your recent stay with us. I will pass on your comments to the rest of the team. It’s always nice to receive such great comments and we look forward in welcoming you back to the hotel sometime in the near future. I do take on board your comments regarding... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 30 April 2013

It is our second time here for a family weekend and I can not find any faults at all. The staff were very friendly and nothing was ever too much, always served with a smile. The meal was really scrummy and the service was second to none. We had a manicure and the staff was very helpful and we were... More

Was this review helpful? Yes 1
See 3 more reviews by nethertonnurse for Rochdale
Donald_Stewart, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review
13 May 2013

Dear Guest Thank you for your kind words following on from your recent stay with us. I will pass on your comments to the rest of the team. It’s always nice to receive such great comments and we look forward in welcoming you back to the hotel sometime in the near future. Kind regards Damon Yoxall General Manager More

Leeds, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 29 April 2013

Last minute, we booked a night away. Our first 10 choices were full, but this seemed to fit the bill, a half board inc. price, not to far away... and it did. The food actually very good, with lots of choice, good portions, etc. The chappie at front of house was clearly working very hard to look after everyone. We... More

Was this review helpful? Yes 1
Donald_Stewart, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review
13 May 2013

Dear Guest Following on from our telephone conversation I have removed the mattress from the room in question and the issue regarding the odour has been addressed. I look forward in inviting you back to the hotel for a better experience. Kind regards Damon Yoxall General Manager More

cumbria
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 15 April 2013

Myself and my girlfriend took time away from our busy working week to have a night away and i treated her to a treatment in the spa. The staff were polite friendly and helpful and made us feel welcome and relaxed from the moment we arrived. After her massage my girlfriend was very happy and felt refreshed and we settled... More

Was this review helpful? Yes 1
Donald_Stewart, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review
13 May 2013

Dear Guest Thank you for your kind words following on from your recent stay with us. I will pass on your comments to the rest of the team. It’s always nice to receive such great comments and we look forward in welcoming you back to the hotel sometime in the near future. Kind regards Damon Yoxall General Manager More

manchester england uk
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 14 April 2013

spent the day at Norton grange today having lunch, spa treatments and use of spa facilities. Food in the bar was tasty and staff polite. Had 2 treatments and then used spa facilities. Spa staff went out of their way to make the afternoon very relaxing and service was above good service. Thanks

Was this review helpful? Yes 2
Donald_Stewart, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review
18 April 2013

Dear Guest Thank you so much for your review. It’s great to receive good comments about our staff and facilities we really do have a great Spa. Look forward in welcoming you back to Norton Grange in the future. Kind regards Damon Yoxall General Manager More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 April 2013

we got married here last year and its a beautiful hotel, we returned back to this hotel on a spa package, including dinner, breakfast and spa treatments. the hydro spa pool is so relaxing and hot, the ice room quickly cools you, with spotless surroundings of all pool and treatment rooms. the gym has been updated with new high tech... More

Was this review helpful? Yes
Donald_Stewart, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review
18 April 2013

Dear Guest Thank you for your fabulous comments regarding your recent stay with us at Norton Grange. I will ensure your thoughts are passed onto the team. We really appreciate your review, its great to receive good feedback. Look forward to welcoming you back to the hotel in the near future. Kind regards Damon Yoxall General Manager More

 
 
 
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Additional Information about Mercure Manchester Norton Grange Hotel and Spa

Also Known As:
Mercure Norton Grange Hotel Rochdale
Mercure Norton Grange Hotel
Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester
Address: Manchester Road, Rochdale OL11 2XZ, England
Region: United Kingdom > England > Greater Manchester > Rochdale
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 hotels in Rochdale
Price range (per night): $81 - $144
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more   less 
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Mercure Manchester Norton Grange Hotel and Spa
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