Alarm bells rang when we got out of the car and the now infamous asian gentlemen (see previous reviews) staggered up and asked if we had a spare fag and then asked us if we were "council or paying". Checked in and had to pay up front. The chambermaid had apparently gone home with the key to our room. When... More

Booked in May for a visit for a family wedding and they didn't notice until a week before our September visit that they had double booked us. This left me with less than a week to re book a party of 11 into new accomadation. Useless!! More

I live in Horsham and recommended this hotel to my parents who were visiting to attend a family party ( guest overload hence why they stayed in a hotel) I notice some of you have paid £85.00 per night, I thought they were seriously pushing it when they charged £280.00 for a four night stay. The hotel was clean and... More

I recently had the misfortune to stay at this establishment. Upon my arrival, the receptionist discovered that the previous occupant had taken the key when they had checked out. Not a good start. After eventually receiving a spare key to the room I soon discovered that the room itself was very small (supposedly a double room, but the same size... More

On arrival I had to wait 15mins at reception for anyone to appear. I was then given the wrong room key. Pretty bad room. Uncomfortable single bed. Exposed electrical wires. Fairly clean though. Breakfast very average. Dirty tablecloth . Rude waiter that took items like butter from other guests tablets to give to me! He didn't even ask them. Pretty... More

On the up side this hotel was quite clean, and the room had a nice flat screen tv, and the staff seemed not unfriendly. Other than that the experience was disappointing. The hotel and rooms are quite run down. The bedding is of the cheapest quality- indeed the overall impression is one of a hotel trying to make as much... More

Should have anticipated trouble, when hotel reception failed to send acknowledgement of reservation as I had requested. Alarm bells should have sounded when reception insisted on payment before even showing us our room. To be fair, there is an air of cleanliness when first indoors and in one's room, but closer investigation proves otherwise. The window does indeed look out... More

This was the perfect hotel for our short weekend break. A gorgeous Victorian building and very cosy rooms. Staff were extremely welcoming and friendly. Definitely worth a visit! More

I stayed at this hotel for 1 night on business and was very impressed with the friendly staff and the good breakfast in the morning. Thought I woulld write a quick review as I think some of the negative comments in other peoples reviews are wrong! More