When we arrived I had to go into the restaurant an queue behind others to ask for someone to check us in at the reception.As it was I didn't have to wait as long as I might have because others in the queue ahead of me were requesting the same thing! There is nowhere for residents to sit and relax... More

I booked a double room on-line and checked in on the day on arrival. When me and my girlfriend came in later that night to go to bed, we discovered that the "double" bed we had ordered was in fact two singles zipped together in the middle! There was no-one on reception to complain to as the restaurant was closed... More

We stayed at the Fernhurst for the weekend as we were going to the football. My husband has stayed before but it has recently changed hands and is now part of Greene King. On arrival we had a very half hearted welcome, the reception was closed and someone came over from the restaurant (now a Hungry Horse) to book us... More

Didn`t get to try the food. The manager was unhappy that we turned up with 2 prams as there was already some in. After some argument that he could seat us but without our prams near us (Babies only 3 & 4 weeks old) , we decided to leave. We were met by a barrage of abuse by the manager... More

I went for a meal here with family and would not go again. The staff didn't know what they were doing when they eventually figured it out my food arrived it was swimming in grease just couldn't eat it at all.staff were rude as was the manager of the lodges. If your going to have customers train the staff to... More

I wouldn't usually write a review but when I read that "the breakfast is rubbish" I had no choice! I think the breakfasts here are very good, the menu offers a selection of cooked breakfasts and in a few combinations. You get a plate of hot food what more do you want?! Too be honest you can pretty much ask... More

On drawing up to the hotel I wondered whether we had made a bad choice as the net curtains, although clean, were really crumpled, not a good first impression! However, we were pleasantly surprised when we got to our room which was very clean and spacious, the only downside being that the 3rd single bed was a settee. The accomodation... More

Just spent one night over the weekend at the Fernhurst Arms, lovely room, very clean and comfortable and the bathroom was clean too (always a big plus for me). It's well situated if you are going to a football match, however we were going into Blackburn town centre so it was a bit too far to walk - Taxis were... More

Spending most of my working days staying in various hotels around the country, I feel it necessary to comment on this particular one. Overall, food, comfort of rooms value for money, quite good, however there is one massive problem, a member of staff that calls himself a manager ???Rude, uninformative, no common courtesy or manners. I would not employ this... More