This was my fist experience of all inclusive! Wow very impressed, not! Nobody in reception, poor communication, dreadful service, bad food, dirty, dangerous too, leaks in the roof and puddles in the dining area not dealt with other than a food tray put there to collect the water! No warning signs! Dirty swimming pool area, the cushions for the sun... More

Food awful - everything was boiled or covered in oil and the fish dish was fish fingers every night! It lacked imagination, flavour and taste. The rooms are old and tatty - 3 star!!! maybe 15 years ago! There was very poor customer service and the staff couldn't be bothered or just ignored you, The leaking roof in dining room... More

just returned from the santa maria two days ago me and my husband would not waste my money going here food unbelivievable bad no choice guess work at what it was always cold bread stale no cearel for the children eggs and bacon at breakfast greasy sausages burned black any think deep fried was burned only one coffee machine had... More

double booked many many people august - october. shipped off with no choice to another hotel after eventually getting in to a filthy room belonging to someone else, and slept ha ha not....for 2 hrs before going down to reception which is in another hotel as this one is NOT STAFFED AT ALL, to find 38 people queueing up to... More

Cheap and nasty hotel, Our patio window had a huge crack in it , the view from our window was of the garbage bins, electrical sockets did not work, The food was disgusting not labelled so not sure what your eating, cooked breakfast covered in grease and no alternative The swimming pool was never cleaned and things floating in it,... More

Arrived home today. No one on reception on arrival. Room size ok. No air conditioning working. No fridge in room. No mattress covers on bed. Food either not cooked properly or cold. Even the tea/coffee machine did not work and dripped a mixture of drinks into your cup. Staff did not seem bothered or understand much English. We would not... More

On arrival at Aparthotel Santa Maria, 8pm, the first thing we found strange was that there was no-one to be seen on reception to book us in!! This remained the case for duration of holiday for other guests. We didn't feel very welcome or expected and dragged our cases to the dining area to find out what was happening. It... More