Other than the paul mitchell new bath products, the rest of the inn needs renovation. As a platinum member staying in room 208, the initial impression of the entrance to the hallways was a smell of "old." The room had a greasy walls smell from someone having stayed in it before and really using the stove top to actually cook,... More

Standard, functional RI -- minutes from Norfolk International Airport. (Set in lovely office park off N. Military Hwy.) *Convenient* access to many work sites. Good/adequate accommodations for short/long stay. (Not high-end RI, not low-end -- right in middle.) Standard RI breakfast & evening menus -- but, chefs/cooks make exceptionally flavorful breakfast potatoes. Also, evening meals are *tastier* than many other RIs. (Skilled... More

this is not my first stay here, it is always a pleasure. the rooms are excellent - air / heat work great and the rooms are all well stocked. the housekeeping staff is very attentive and friendly. breakfast is the same at all residence inns and coffee is available all night. My advice to you is do not stay on... More

Stayed here recently while visiting a college. The lady at the front desk was friendly and efficient. We were comfortable. I was especially pleased with how quiet the breakfast area was in the morning. It was a relaxing way to start the day.

We used some points for a two night stay here. The staff were very friendly. The room was clean and comfortable. The breakfast was very good and the hotel seems to have a lot of nice amenities. The only drawback is that it is an airport hotel and as such is close to the approach path of the airplanes. But... More

Stayed here the week of March 5th. Staff was friendly, clean and quiet room on the 5th floor. Good breakfast and so so manager's reception on selected evenings. Took advantage of the free shuttle service for the 5:30 AM departure. Just let front desk know ahead of time and they'll put your name on a sign up sheet so they... More

The staff were great. Hotel was clean. It was a bit confusing to get to but really a good location. The really only issues were that the pool was on the cool side and you could hear the planes above.

This hotel is excellent! We stayed three nights. By the second morning, the staff knew our names and the purpose for our visit. They kept asking us how things were going and if there was anything they could do to further accommodate us. They felt like friends rather than employees. Cheryl, the night manager, even joined us in karaoke when... More

If you're looking for a hotel with reasonable rates and with out having to pay for any amenities near the Norfolk Airport, look no further. Free internet, free parking, free hot breakfast, free 24 hour shuttle service, superb customer service, and a friendly atmosphere is what I consider any mid to upscale hotel should be for any traveler, business or... More