The hotel was convenient, but was my third choice for this meeting. Room maintenance was below average. There was peeling wallpaper in the bath and the support bar for the shower head was loose, so it wandered from side to side due to water pressure. The carpet showed a lot of wear. Sleep quality of the bed was poor and... More

I come to Newport News often, and I have never stayed at this hotel before. I came to attend a graduation, and the hotels where I usually stay were booked. I arrived at the hotel very late, And the desk clerk was very efficient and personable at such a late hour. The rooms were serviceable and contain a refrigerator and... More

Wow...just saw a bad review about smoke smell at this hotel...I am VERY annoyed by cigarette smoke and I did not notice any smoke related issues. I did request a non-smoking room, so perhaps that helped. But as far as the lobby area/breakfast area/common areas, I found them to be very clean and comfortable. We stayed in a 1-bedroom King... More

As soon as we walked in, the place smelled like smoke. It worsened as we arrived to our room, which smelled like a smoke stack! The cigarette burns in the furniture didn't help matters. We immediately checked out!

Every single individual staff member I dealt with at this location was the definition of "customer service." We had to book a meeting room at the very last minute for a client. Maureen Coon didn't blink an eye over the request, and just made things happen for us. Ishida at the front desk never hesitated to help when needed, and... More

My wife and I stayed here in october for a long weekend while visiting family. I can't stress enough how friendly and warn the entire staff was. Always felt right at home. The room decor was dated but everything was clean and well maintained, including the bathroom. Everything worked as it should and the bed was very comfortable. The free... More

We stayed at this hotel over a recent weekend and it just didn't seem to be up to the standards I think travelers have come to expect from Hampton Inns. The good parts first: the front desk staff is friendly and check in is smooth; the lobby has been redone and, although it is small, again by Hampton Inn standards,... More

We were only in town for a few days and needed something close by family. This hotel was very comfortable with great pillows, flat screen t.v., refrigerator and microwave in room which was very convenient. The shower however, was just ok. The water pressure was not fantastic and the tub seemed a bit outdated. If you wanted to order room... More

Camped here overnight on long drive back from Disney to be very pleasantly surprised by the accommodations, attentiveness, and amenities. Warm cookie varieties awaited for our 10 PM check-in, a full hot breakfast served 6 - 10 AM, and a more surprising guest pass to Bally's Gym next door if anyone felt the hotel gym (consisting of a treadmill, elliptical,... More