During my groups charity drive this past January we stayed at the Holiday Inn Express. It's a good location, close by quite a few restaurants. The hotel staff handled our large group easily and swiftly with no problems. In the morning they were able to handle us at the express breakfast area as well. They were kind, and courteous despite...
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It is becoming an annual event to stay at the Holiday Inn Express in Mechanicsville. While the rooms/breakfast are the typical HIE type, the staff at this hotel make your stay the best. A big shout out to Marlene as she goes out of her way to help with everything. The rest of the staff is just as helpful. A...
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Our room had a strong moldy smell. We had to keep the AC on high or else it changed to fan and the smell got worse. The smell was terrible. The room looked OK but the closer you looked the dirtier it got! There was the 2 inch wide white strip of dust around the room edges that is so...
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Thank you for taking the time to post your review. I am so sorry that your experience with housekeeping was unpleasant. We have looked further into the issue and hopefully resolved it. I would like to aplogize for not having taken care of this sooner so you would have had a more pleasant stay. I was happy to hear that...
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We usually stay at Hilton properties but deceided to try HIE due to availability and a recommendation by a family member. This was an overnight stay on our way to SC so we arrived late and tired from a day of driving. The lady at the front desk was very friendly and accomodating. The nearby iHOP, Ruby Tuesdays and other...
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Thank you for sharing your response with others. We rely on our guest feedback to help us better serve you and our future guest. We use the comments and issues that made your stay uncomfortable to make other guest experience more enjoyable. I apologize for the issues that you encountered during your stay but was happy to hear that our...
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good value, clean, nice reception at check-in, good breakfast.
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Great Stay!! Glad to hear that you enjoyed our hotel and staff. We strive to make everyone's stay as enjoyable as yours. We look forward to your return trip.
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I have preferred staying at Holiday Inn Express hotels during road travels as they generally are well maintained, comfortable beds, affordable and clean. I also belong to Priority Club and found it to be a very valuable travel club. In general, I have had good experiences with Holiday Inn Express in the past years as we travel to visit family...
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The rooms were comfortable and the staff was ready to help in any way they could. They gave me some tips on things we could do and good directions to get to them.
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Glad you had a wonderful stay with us. It is very important for the staff to know that people do recognize the services they provide. We look forward to seeing you again soon.
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We were traveling from Washington DC to Florida and developed mechanical problems that caused us to stay at this hotel. The check in was friendly and efficient and the hotel is located near two restaurants. When we first went to the room we were assigned, the door was open and the TV on. The front desk explained that they had...
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I am happy to hear that our staff made your unexpected stay with us a positive experience. It is nice to know that we can make you feel at home during your travels. Thank you for commenting on the housekeeping and breakfast issues. We cannot fix the problems when we do not know about them. We will look into extending...
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It was time to pull over during our drive to FL. I was using the discount flyer that you pick up on the turnpikes. I went across to the Hampton Inn and asked him to match the HI Express rate. No dice. Lost a night revenue and I went back to the HI Express. It was fine for a short...
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The hotel is in a convenient place. The exterior and parking lot are clean. The lobby is small but nice. There is a desk on the side with a computer for guest use and there is also free wifi service. I was greeted warmly and checked in quickly. There was no mention of a complimentary breakfast but I knew that...
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